Station Facilities: Chester (CTR)
Managed by Arriva Trains Wales
Chester Railway Station City Road Chester
CH1 3NS
Last changed: 11:20 on 27 Oct 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 03:00-01:00 |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep CTR to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| Staffing - Note |
The station is usually closed to the public for cleaning between 01:00 and 03:00. |
| CCTV | Yes |
| CCTV - Coverage | Within station |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:45-23:00 Saturday 06:30-22:30 Sunday 07:30-22:00 | ||||||||
| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Monday-Sunday 24 hours | ||||||||
| Telesales - Note |
Telesales can be collected quoting a valid reference number. | ||||||||
| Oyster PrePay | No | ||||||||
| Penalty Fares |
Penalty Fares apply to journeys from Chester station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Service - Primary Phone Number | 0845 6061 660 |
| Customer Service - Fax Number | 0870 191 0764 |
| Customer Service - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Service - Web Address | www.arrivatrainswales.co.uk |
| Customer Service - Email Address | customer.relations@arrivatrainswales.co.uk |
| Left Luggage | No |
| Left Luggage - Note | Due to security reasons all left luggage facilities have been withdrawn. |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Seating Area - Note |
There are seats and benches sited at various locations on the station. |
| Waiting Room - Opening Hours | Monday-Sunday 03:00-01:00 |
| Waiting Rooms - Note |
Opening hours are the same as the station opening hours |
| Women-Only Waiting Room | No |
| Trolleys - Opening Hours | Monday-Sunday 03:00-01:00 |
| Refreshment Facilities - Opening Hours | Monday-Saturday 06:00-22:00 Sunday 09:00-18:00 |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Toilets - Note |
Monday - Saturday 06:00 - 22:00 Sunday 07:00 - 2200 |
| Baby Changing - Opening Hours | Monday-Saturday 06:00-22:00 Sunday 07:00-22:00 |
| Baby Changing - Note |
|
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box - Opening Hors | Monday-Sunday 03:00-01:00 |
| Post Box - Note |
|
| Tourist Information Office | No |
| Tourist Information Office - Note |
The nearest Tourist Information is located in Chester city centre |
| ATM Machine - Opening Hours | Monday-Sunday 03:00-01:00 |
| ATM Machine - Note |
|
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 08:00-20:00 |
| Helpline - Primary Phone Number | 08453 003 005 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0845 300 6105 |
| Helpline - Note |
Disabled Persons Protection Policy available by post. |
| Customer Help Points | No |
| Staff Help | Monday-Sunday 03:00-01:00 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Monday-Friday 05:45-23:00 Saturday 06:30-22:30 Sunday 07:30-22:00 |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| National Key Toilets | Yes |
| Step Free Access Coverage | Whole station |
| Impaired Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | 6 |
| Accessible Car Park Equipment | Yes |
| Wheelchairs | Monday-Sunday 03:00-01:00 |
Transport Links ^ Top
| Service | Details | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||
| Cycle Storage | 33 | ||||||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||||||
| Cycle Storage CCTV | No | ||||||||||||||
| Cycle Storage Location | in the concourse | ||||||||||||||
| Car Park: Chester East |
| ||||||||||||||
| Car Park: Chester West |
| ||||||||||||||
| Location for Rail Replacement Services |
At the bus stop outside the station front | ||||||||||||||
| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Hours | Monday-Sunday 24 hours | ||||||||||||||
| Taxi Rank - Note |
Outside the station front | ||||||||||||||
| Bus Services | Monday-Saturday 06:00-23:00 Sunday 08:00-22:00 | ||||||||||||||
| Bus Services - Note |
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PLUSBUS ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.plusbus.info There is a free "RailLink" bus sevice which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. | ||||||||||||||
| Metro Services | No | ||||||||||||||
| Car Hire | No | ||||||||||||||
| Cycle Hire | No | ||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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