Last updated:Today at 21:43
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Colwyn Bay (CWB)
Colwyn Bay station, Princes Drive, Colwyn Bay, Conwy, LL29 8DF
The Ladies toilets are out of order at Colwyn Bay station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:15 - 19:30
- Opening Hours,Sunday: 09:10 - 16:40
Ticket machines only available during booking office hours.
Location
At main entrance, directly off the car park.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards. They have touchscreen controls.
The ticket machine is next to the booking office.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office.
You can get a TFW SmartCard on our website: www.tfw.wales
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 06:15 - 21:05
- Information Services Opening Times,Sunday: 09:05 - 16:50
Staff Help Available
- Staff Help Available,Monday to Saturday: 06:15 - 21:05
- Staff Help Available,Sunday: 09:05 - 16:50
Help point available - Location: Alongside lift doors at both platform and bridge level
Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Ticket Office only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
Ticket barriers and gates
Available
Ticket gates available during ticket office opening hours. There are wide aisle gates.
Accessible ticket machines
Available
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards. They have touchscreen controls.
The ticket machine is next to the booking office.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:15 - 19:15
- Waiting rooms,Sunday: 09:15 - 16:15
On each platform.
Seating area
Available
Induction loop pay phones
Unavailable
Wheelchairs available
Available
Distance to Station Entrance
Level through the concourse or night gate, directly onto platform 1. Or via a footbridge to platform 2.
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside the ticket office.
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is partially covered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 06:15 - 21:05
- Staff help available,Sunday: 09:05 - 16:50
Help point available - Location: Alongside lift doors at both platform and bridge level
Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Ticket Office only.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby Changing
Available
Baby change facilities are in ladies and gents toilets on platform 1.
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:15 - 19:15
- Waiting Rooms,Sunday: 09:15 - 16:15
On each platform.
Seating Area
Available
Operator
APCOA
- Princes Drive
- Colwyn Bay
- LL29 8DF
- https://www.apcoa.co.uk/tfwr(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
77 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Outside the ticket office.
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Unavailable
Public Telephones
No
Accessible Public Telephones
Unavailable
Bicycle Storage
Spaces
20 spaces
5 hoops
Type of Storage
Stands
Location
10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is in the station car park.
At the front of the station.
Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
