Last updated:Today at 13:47
Train companies affected:ScotRail
Cathays (CYS)
Cathays station, Plas-y-Parc, Cardiff, Cardiff, CF10 3LU
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 19:30
- Opening Hours,Saturday: 09:00 - 15:30
- Opening Hours,Sunday: Unavailable
Location
Entrance to Cardiff bound platform.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards.
The machine on the Cardiff-bound platform is only available during staffing hours.
The machine on the Pontypridd-bound platform is available all the time.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
You can use pay as you go to travel on selected routes in South Wales from this station. Simply tap in and tap out using your physical contactless bank card, and we’ll calculate your best value fare.
Find out more at tfw.wales/pay-as-you-go.
Information Available
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:30 - 19:30
- Information Services Opening Times,Saturday: 09:00 - 15:30
- Information Services Opening Times,Sunday: Unavailable
Please use the Help Point for information when the ticket office is closed; information is available 24hrs a day.
Staff Help Available
Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
On the Pontypridd bound platform.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Category B2.
While both platforms are step-free, there is no facility for wheelchair users, mobility scooter users or persons with reduced mobility to cross between Platform 1 and 2 due to a steep footbridge. Customers who have travelled from the Valleys and wish to access the University or the Civic Centre are advised to travel to Queen Street station, change onto a North-bound service and alight at Cathays on the return service.
Ticket barriers and gates
Available
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards.
The machine on the Cardiff-bound platform is only available during staffing hours.
The machine on the Pontypridd-bound platform is available all the time.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Available
Wheelchairs are available during ticket office opening hours.
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
On the Pontypridd bound platform.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Refreshment Facilities
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
30 spaces
Type of Storage
Stands
Location
15 Sheffield stands providing for up to 30 bicycles in an area, located to the south of the footbridge which crosses the railway.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is on Park Place, near the Student Union.
The nearest bus stop is on Park Place.
