Darlington (DAR)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge Monday-Friday 06:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 Located
Platform 1
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any East Coast First Class packages
- Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer
Tickets Not Accepted
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
Facilities
Toilets/Fax/Printer, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Yes Waiting Rooms None Note 2 first, 1 standard class waiting rooms
Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
ATM Machine Yes Bureau de Change No -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi No Note Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops Yes
Darlington
Transport links
- Connection time
- 7 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Partial
- Cycle storage location
- north end of Platform 4
- Car park
- Station Car Park
- Car park opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- East Coast
- Car park spaces
- 382
- Charges
- £1.00 per hour short stay (max 1 hour) Main car park £1.50 per hour , 4 to 7 hours £6.00. £10.50 daily , £42.00 weekly , £147.00 monthly , £378.00 three-monthly , £1134.00 annually
- Notes
-
Short Stay parking available. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £16.00 inclusive.To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented.
Ticket buying and collection
- Ticket office opening
- Monday, Tuesday, Wednesday, Thursday 06:00-20:00
- Friday 06:00-21:00
- Saturday 06:30-19:45
- Sunday 07:45-20:00
-
Advance tickets & reservations only available during the following hours : Monday - Friday 08:00 - 20:00; Saturday 08:00 - 18:00; Sunday 09:00 - 20:00
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Two machines outside the Travel Centre (Cash & Card payments) and one machine inside the Travel Centre (Card Only)
Two machines outside the travel centre and one machine inside the travel centre.
- Oyster PrePay
- No
- sell all london travel cards
- Penalty fares
Penalty Fares do not apply when travelling from Darlington station.
Accessibility and mobility access
- Customer help points
- Yes
- Staff help
-
Yes
- Monday-Friday 24 hours
- Saturday 06:00-23:59
- Sunday 24 hours
- Accessible ticket machines
-
Yes
All machines are DDA compliant
- Accessible ticket office counter
- No
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
Yes
Generally available but advance booking recommended
- Accessible public telephones
- No
text phones are available and staff are on hand to assist as required due to no low level phones
- National key toilets
- Yes
Key available at Customer Reception platform 1
- Step free access coverage
- Whole station
- Impaired mobility set down
- Yes
- Disabled parking
- Yes
- Accessible car park equipment
- No
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Monday-Friday 08:30-17:00
- Left luggage
- No
- Lost property
- Yes
- Monday-Friday 09:00-16:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Part time
- Monday-Saturday 06:00-23:00
- Sunday 08:00-23:00
