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Station Facilities: Darlington (DAR)

Managed by East Coast 

Bank Top
Darlington

DL1 4AA

Last changed: 16:22 on 19 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Saturday 06:00-23:00 Sunday 08:00-23:00
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep DAR to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Saturday 06:00-23:00 Sunday 08:00-23:00
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday, Tuesday, Wednesday, Thursday 06:00-20:00 Friday 06:00-21:00 Saturday 06:30-19:45 Sunday 07:45-20:00
Ticket Office - Note

Advance tickets & reservations only available during the following hours : Monday - Friday 08:00 - 20:00; Saturday 08:00 - 18:00; Sunday 09:00 - 20:00

Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine description

Two machines outside the Travel Centre (Cash & Card payments) and one machine inside the Travel Centre (Card Only)

Machine Location

Two machines outside the travel centre and one machine inside the travel centre.

Telesales Monday-Sunday 08:00-20:00
Telesales - Primary Phone Number 08457 225 225
Telesales - Address Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN
Oyster PrePay No
Travelcard - Note
  • sell all london travel cards
Penalty Fares

Penalty Fares do not apply when travelling from Darlington station.

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number 08457 225 333
Customer Service - Fax Number 01904 524 532
Customer Service - Address Customer Relations East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN
Customer Service - Email Address c.relations@nationalexpress.com
Customer Service - Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Left Luggage No
Lost Property Monday-Friday 09:00-16:00
Lost Property - Primary Phone Number 01302 362175
Lost Property - Note

Located at Newark North Gate station. Lost property handed in/found is kept for 21 days at the station before going to Newark.

Tel 08457225333

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge - Opening Hours Monday-Friday 06:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
First Class Lounge - Note

Located

Platform 1

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any East Coast First Class packages
  • Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer

Tickets Not Accepted

  • All tickets with Weekend First supplements.
  • All First Class tickets valid only on other train operators, including ScotRail Sleepers
    • All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)

Facilities

Toilets/Fax/Printer, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

Seating Area Yes
Waiting Rooms None
Waiting Rooms - Note

2 first, 1 standard class waiting rooms

Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Darlington station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points Yes
Staff Help Monday-Friday 24 hours Saturday 06:00-23:59 Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

All machines are DDA compliant

Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Generally available but advance booking recommended

Accessible Public Telephones No
Accessible Public Telephones - Note

text phones are available and staff are on hand to assist as required due to no low level phones

National Key Toilets Yes
National Key Toilets - Note

Key available at Customer Reception platform 1

Step Free Access Coverage Whole station
Impaired Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note

The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

Wheelchairs Yes

Transport Links ^ Top

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