Station Facilities: Derby (DBY)
Current Station Information
Due to building work taking place at this station from 2 February, please be aware that there will be a reduced number of spaces in the south car park and trains may depart from different platforms.
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Saturday 24 hours Sunday 24 hours Monday-Friday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep DBY to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 04:55-22:45 Saturday 04:55-22:45 Sunday 06:20-23:00 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00 | ||||||
| Telesales - Primary Phone Number | 08457 125 678 | ||||||
| Telesales - Minicom/Textphone (For customers with hearing impairments) | 08457 078 051 | ||||||
| Telesales - Web Address | www.eastmidlandstrains.co.uk | ||||||
| Oyster PrePay | No | ||||||
| Travelcard - Note |
|
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| Penalty Fares | Penalty Fares do not apply when travelling from Derby station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00 |
| Customer Service - Primary Phone Number | 08457 125 678 |
| Customer Service - Minicom/Textphone (For customers with hearing impairments) | 08457 078 051 |
| Customer Service - Email Address | getintouch@eastmidlandstrains.co.uk |
| Left Luggage | No |
| Lost Property | No |
| Lost Property - Note |
East Midlands Trains lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge - Opening Hours | Monday-Friday 06:45-12:00 |
| First Class Lounge - Note |
Located Platform 1 access on the outside of the station Tickets Accepted All First Class tickets with the exception of First Class Advance Facilities Screens with updated train information Refreshments Complimentary tea and coffee Wi-Fi Yes |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Waiting Rooms - Note |
Yes |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 04:45-02:43 Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| National Key Toilets | Yes |
| National Key Toilets - Note |
radar key available from customer reception |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 10 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 25 | ||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | Located in North Car Park | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Location for Rail Replacement Services |
Coaches leave from the front of the station | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
On station forecourt | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
Arriva operate a network of daily, frequent bus routes around Derby. For details: www.arrivabus.co.uk TrentBarton operate a network of daily, regular bus routes around Derby and to nearby towns and villages. For details: www.trentbarton.co.uk Buy a Derby PLUSBUS ticket with your train ticket, for unlimited bus travel around the whole of Derby city. For details: www.plusbus.info
| ||||||||||
| Metro Services | No | ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note |
KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk
| ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
