Related Links
- Railcards
- Buy your railcard online and save at least 1/3 on most train fares
- Days Out Guide
- Buy One Get One Free offers at top London Attractions
- TrainTracker
- Up to the minute times for today's trains
- TrainTracker Text
- Live departure & arrival times direct to your mobile
- TextMe Journey Planner
- Journey details straight to your phone
- PlusBus
- Add unlimited bus travel around town to your train ticket
- Traintaxi
- Bridge those final few miles
- SailRail
- Great Value Sail & Rail Packages to Ireland
- Railway Children
- Make a donation today
- Trakkies
- The website for kids who love trains!
- Teaching Zone
- Free resources for teachers
Station Facilities: Derby (DBY)
Current Station Information
Due to building work taking place at this station from 2 February, please be aware that there will be a reduced number of spaces in the south car park and trains may depart from different platforms.
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep DBY to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 04:55-22:45 Saturday 04:55-22:45 Sunday 06:20-23:00 | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 08:00-20:00 | ||||||
| Telesales - Primary Phone Number | 08457 125 678 | ||||||
| Telesales - Primary Textphone Number | 08457 078 051 | ||||||
| Telesales - Web Address | www.eastmidlandstrains.co.uk | ||||||
| Oyster PrePay | No | ||||||
| Travelcard - Note |
|
||||||
| Penalty Fares | Penalty Fares do not apply when travelling from Derby station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-20:00 |
| Customer Service - Primary Phone Number | 08457 125 678 |
| Customer Service - Primary Textphone Number | 08457 078 051 |
| Left Luggage | Monday-Friday 09:15-15:45 Saturday 09:15-15:45 Sunday 09:30-17:00 |
| Left Luggage - Primary Phone Number | 01332 263 638 |
| Left Luggage - Alternate Phone Number | 08457 125 678 |
| Left Luggage - Address | Railway Terrace Derby DE1 2RU |
| Left Luggage - Note | The left luggage office is situated at the front of the station. |
| Lost Property | Monday-Friday 09:15-15:45 Saturday 09:15-15:45 Sunday 09:30-17:00 |
| Lost Property - Primary Phone Number | 01332 263638 |
| Lost Property - Alternate Phone Number | 08457 125 678 |
| Lost Property - Address | Railway Terrace Derby DE1 2RU |
| Lost Property - Note | The lost property office is situated at the front of the station. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | To be confirmed by station operator |
| First Class Lounge - Note | located at the north end of platform 4/6 |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Waiting Rooms - Note | Yes |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Derby station |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | No |
| Staff Help | Monday-Sunday 04:45-02:43 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| National Key Toilets | Yes |
| National Key Toilets - Note | radar key available from customer reception |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Imparied Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 10 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 25 | ||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | Located in North Car Park | ||||||||||
| Car Park: |
| ||||||||||
| Location for Rail Replacement Services | Coaches leave from the front of the station | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note | station front | ||||||||||
| Bus Services | No | ||||||||||
| Bus Services - Note | Buses to town centre from front of station. traveline 0870 608 2 608 | ||||||||||
| Metro Services | No | ||||||||||
| Airport | Monday-Friday 03:22-23:22 Holidays: Easter Monday, Good Friday, Late Summer Bank Holiday, May Day, New Years Day, New Years Day Holiday, Spring Bank Holiday 03:22-23:22 Weekend 03:22-23:22 | ||||||||||
| Airport - Note | The ‘Airline Shuttle’ bus departs from the station front next to taxi rank. Frequency: Hourly early morning and late evening, and half hourly during the daytime. Travel Time: 30 minutes. Airline Shuttle timetable. | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
