Durham (DHM)

Managed by East Coast 

 
North Rd
-
DH1 4RB
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Waiting Room Platform 1 opening hours 04:30 - 22:00. Platform 2 opening hours 06:00 - 20:00

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note
  • ATM machine

    ATM machine
  • Toilets

    Toilets
  • Pay phone

    Pay phone
  • Internet

  • Post box

    Note
  • Tourist information office

  • Shops

 
 

Durham

Stations made easy

Route planning around the station including maps and platforms

Show [DHM] route

 

Getting to and from the station

 
Car Park
Station Car Park
Operator
East Coast
Address
-
-
Note

For a map of how to get to the car park, please click here.

Opening hours
Monday - Sunday 24 Hours a Day
 with 8 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£11.00
Off peak rate
£7.00
Weekly rate
£51.00
Monthly rate
£178.00
3 Monthly rate
£458.00
Annual rate
£ 1373.00
CCTV Coverage
No
Car Park
Short stay
Operator
East Coast
Free of charge
No
Hourly rate
£2.00
CCTV Coverage
No
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location

North end of Platforms 1 and 2

Cycle storage spaces
74


CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Durham is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Impaired mobility set down / pick up points available
Yes
Airport

Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00

Advance purchase tickets can only be purchased before 17:30

Location

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

DDA compliant counter is available during Travel Centre opening times

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All machines are DDA compliant

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
 
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Pick Up / Drop Off in the station car park.

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Post box
Yes
Refreshment facilities
Yes
Toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

Waiting Room Platform 1 opening hours 04:30 - 22:00. Platform 2 opening hours 06:00 - 20:00

Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Level both sides, no interchange (subway/steps) - Difficult route around station for 200 yards. Ticket office and Car Park are step free. There is now a lift available from platforms 1&2.

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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