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Station Facilities: Durham (DHM)
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep DHM to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 00:00-23:59 Sunday 07:00-23:59 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 06:00-21:00 Saturday 06:00-20:00 Sunday 07:30-21:00 | ||||||
| Ticket Office - Note |
Advance tickets & reservations only available during the following hours : Monday to Saturday 08:30 - 17:45; Sunday 10:00 - 17:45 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Sunday 08:00-20:00 | ||||||
| Telesales - Primary Phone Number | 08457 225 225 | ||||||
| Telesales - Address | Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares | Penalty Fares do not apply when travelling from Durham station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:30-17:00 |
| Customer Service - Primary Phone Number | 08457 225 333 |
| Customer Service - Fax Number | 01904 524 532 |
| Customer Service - Address | Customer Relations National Express East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN |
| Customer Service - Email Address | c.relations@nationalexpress.com |
| Customer Service - Note |
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
| Left Luggage | No |
| Lost Property | Monday-Friday 09:00-16:00 |
| Lost Property - Primary Phone Number | 01302 362175 |
| Lost Property - Note | located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | No |
| Toilets | Yes |
| Baby Changing | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Durham station |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 06:00-23:59 Saturday 06:00-23:59 Sunday 08:00-23:59 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
All machines are DDA compliant |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
DDA compliant counter is available during Travel Centre opening times |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note |
|
| Imparied Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 56 | ||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | south end of Platform 2 | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Location for Rail Replacement Services | Rail Replacemebt Coaches leave from the front of the station. | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note | Durham is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings includes Durham 0191 3722233 & Paddys 0191 386662 | ||||||||||
| Bus Services | No | ||||||||||
| Bus Services - Note | Bus services available from surrounding areas in Durham City (10 minute walk downhill). Cathedral Bus runs every 20 minutes from Station to Cathedral/Castle. | ||||||||||
| Metro Services | No | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
