Durham (DHM)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Durham
Ticket buying and collection
- Ticket office opening
Monday, Tuesday, Wednesday, Thursday 06:00-19:30
Saturday 06:00-19:00
Sunday 08:00-20:00
Friday 06:00-20:00
Advance tickets, reservations and Railcards only available during the following hours : Monday to Saturday 08:30 - 17:45; Sunday 10:00 - 17:45
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Penalty fares
-
Penalty Fares do not apply when travelling from Durham station.
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 07:00-23:59
- Accessible ticket machines
Yes
All machines are DDA compliant
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
- Accessible public telephones
No
- Accessible toilets
Yes
- Step free access coverage
Partial station
Level both sides, no interchange (subway/steps) - Difficult route around station for 200 yards. Ticket office and Car Park are step free. There is now a lift available from platforms 1&2.
- Impaired mobility set down
Yes
- Disabled parking
Yes
- 8 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 21 days at the station before going to Newark
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Saturday 06:00-23:00
Sunday 08:00-23:00
Station map
- Station plan
- View larger version
- Stations made easy
- Show [DHM] route