Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets -
Pay phone
Pay phone -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Durham
Getting to and from the station
- Car Park
Station Car Park- Operator
- East Coast
- Address
-
-
-
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 239
- Accessible spaces
- 8
- Accessible spaces note
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £11.00
- Off peak rate
- £7.00
- Weekly rate
- £47.00
- Monthly rate
- £66.00
- 3 Monthly rate
- £396.00
- Annual rate
- £ 1277.00
- CCTV Coverage
- No
- Car Park
- Short stay
- Operator
- East Coast
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Durham is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Taxi Rank number : 0191 386 6662
- Impaired mobility set down / pick up points available
- Yes
- Airport
-
Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
Friday 06:00 - 20:00
- Location
-
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
DDA compliant counter is available during Travel Centre opening times
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All machines are DDA compliant
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:00 - 23:00
Sunday 08:00 - 23:00
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacemebt Coaches leave from the front of the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Post box
- Yes
- Refreshment facilities
- Yes
- Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- No
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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