Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Durham
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Partial
- Cycle storage location
-
south end of Platform 2
- Car park
-
Yes
Station Car Park - 239 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Pay & Display/Pay-on-foot systems in operation. Usually full by 0800 on weekdays. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £16.00. The weekend offer is not valid with other daily tickets. Short stay parking (£1.00) is a maximum of one hour, return prohibited within two hours. To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented. American Express cards may not be accepted for payment.
*RinGo (Pay by Phone) facility, is available to customers utilising the Pay & Display car park for either short and long stay Pay & Display, this facility does not guarantee a space and can be booked using tel: 01904 899 877
Saturday and Sunday daily rate of £7 (up till (01:59)
East Coast (Operator)
Charges: £1.50 per hour, 4 to 7 hours £6.00. £11.00 daily, £44.00 weekly, £154.00 monthly, £396.00 three-monthly, £1188.00 annually
- Taxi rank
-
Yes
Durham is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Taxi Rank number : 0191 386 6662
- Rail replacement
-
Rail Replacemebt Coaches leave from the front of the station.
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday, Tuesday, Wednesday, Thursday 06:00-19:30
Saturday 06:00-19:00
Sunday 08:00-20:00
Friday 06:00-20:00
Advance tickets, reservations and Railcards only available during the following hours : Monday to Saturday 08:30 - 17:45; Sunday 10:00 - 17:45
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Penalty fares
-
Penalty Fares do not apply when travelling from Durham station.
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 07:00-23:59
- Accessible ticket machines
-
Yes
All machines are DDA compliant
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
Yes
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
- Step free access coverage
- Partial station
Level both sides, no interchange (subway/steps) - Difficult route around station for 200 yards. Ticket office and Car Park are step free. There is now a lift available from platforms 1&2.
- Impaired mobility set down
-
Yes
- Disabled parking
-
Yes
- 8 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
-
No
- Wheelchairs
-
Yes
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 21 days at the station before going to Newark
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Saturday 06:00-23:00
Sunday 08:00-23:00
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [DHM] route
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