Doncaster (DON)
Managed by Virgin Trains East Coast
Station facilities
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Station seating facilities
Station seating facilities Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
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Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops
Doncaster
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Within car park
- Storage spaces
- 62
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CCTV is via British Transport Police office.
- Storage CCTV
- Yes
- Car Park
- MSCP Frenchgate Shopping Centre
- Operator
- Virgin Trains East Coast
- Address
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- Note
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For a map of how to get to the car park, please click here.
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 500 with 25 accessible spaces available
- Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £12.50
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Hourly rate
- £1.50
- Weekly rate
- £53.00
- Monthly rate
- £194.00
- 3 Monthly rate
- £499.00
- Annual rate
- £1499.00
- CCTV Coverage
- No
- Car Park
- Forecourt and Exec
- Operator
- Virgin Trains East Coast
- Address
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- Number of spaces
- 73
- Parking is free for Blue Badge holders parking in disabled spaces displaying a valid International Blue Badge, there are 25 accessible spaces across the two car parks.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £16.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
- Accessible taxis
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Advance booking not required
- Impaired mobility set down / pick up points available
- Yes
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station front
- Airport
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Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):
Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.
Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.
Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday, Tuesday, Wednesday, Thursday 05:15 - 20:00
Friday 05:15 - 21:00
Saturday 05:15 - 20:00
Sunday 08:00 - 20:00
For advance purchases the opening hours are Mon-Fri 0830-1930 Sat 0830-1800 Sun 0930-1800
- Location
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Two machines on concourse and three machines inside travel centre.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 05:00 - 01:30
Saturday 05:00 - 00:30
Sunday 07:45 - 00:30
- Customer help points
- No
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 03457 225333
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Pick Up / Drop Off outside the front of the station and park in the station overflow car park.
Facilities
- ATM Machine
- Yes
- Located on concourse
- First class Lounge
- Yes
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Opening Hours
- Mon-Fri 06:00 - 20:45
- Sat 06:00 - 20:45
- Sun 08:00 - 20:45
Located
Platform 3A
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
- Any Virgin Trains East Coast First Class packages
- Virgin Trains East Coast First Advance (routed VTEC/VTEC & connections)
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & connections)
- Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, Newspapers.
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Available
Showers
Not available
- First class Lounge opening hours
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Monday - Friday 06:00 - 20:45
Saturday 06:00 - 20:45
Sunday 08:00 - 20:45
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Phones are low level but not text
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
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Assistance meeting point is Customer Information Point, main concourse (or ticket office outside 08:15 - 18:00)
- Staff help available opening times
-
Monday - Friday 05:15 - 01:30
Saturday 05:15 - 01:15
Sunday 07:30 - 01:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
- Wheelchairs available
- Yes
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