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Station Facilities: Doncaster (DON)

Managed by East Coast 

Station Court
Doncaster

DN1 1PE

Last changed: 16:22 on 19 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 05:00-01:30 Saturday 05:00-00:30 Sunday 07:45-00:30
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep DON to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 05:00-01:30 Saturday 05:00-00:30 Sunday 07:45-00:30
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday, Tuesday, Wednesday, Thursday 05:15-20:00 Friday 05:15-21:00 Saturday 05:15-20:00 Sunday 08:00-20:00
Ticket Office - Note

Advance tickets & reservations only available during the following hours : Monday - Thursday 08:00 - 19:45; Friday only 08:00 - 20:00, Saturday 08:00 - 18:30; Sunday 09:30 - 18:15

Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location

Two machines on concourse and three machines inside travel centre.

Telesales Monday-Sunday 08:00-20:00
Telesales - Primary Phone Number 08457 225 225
Telesales - Address Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN
Oyster PrePay No
Penalty Fares

Penalty Fares do not apply when travelling from Doncaster station.

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number 08457 225 333
Customer Service - Fax Number 01904 524 532
Customer Service - Address Customer Relations East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN
Customer Service - Email Address c.relations@nationalexpress.com
Customer Service - Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

 

Left Luggage No
Lost Property Monday-Friday 09:00-16:00
Lost Property - Primary Phone Number 01302 362175
Lost Property - Note

Located at Newark North Gate station. Lost property handed in/found is kept for 7 days at the station before going to Newark.

Tel 08457225333

 

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge - Opening Hours Monday-Friday 06:00-22:00 Saturday 06:00-20:45 Sunday 08:00-20:45
First Class Lounge - Note

Located

Platform 3A

Tickets Accepted 

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any East Coast First Class packages
  • Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer

  Restricted tickets

  • All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
  • All tickets with Weekend First supplements.
  • All First Class tickets valid only on other train operators, including ScotRail Sleepers

Facilities

Toilets, Newspapers.

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Available

Showers

Not available

Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note

During station hours

Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi Yes
Public WiFi - Note

Find WiFi Hotspots around Doncaster station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • Located on concourse
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Yes
Customer Help Points Yes
Staff Help Monday-Friday 05:15-01:30 Saturday 05:15-01:15 Sunday 07:30-01:30
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

Fully accessable, located in Travel Centre & entrance to Frenchgate Shopping Centre.

Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note

DDA compliant counter is available during Travel Centre opening times

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Advance booking not required

Accessible Public Telephones Yes
Accessible Public Telephones - Note

Phones are low level but not text

National Key Toilets No
Step Free Access Coverage Whole station
Impaired Mobility Set Down Yes
Impaired Mobility Set Down - Note

station front

Disabled Parking Yes
Number of Disabled Parking Spaces 9
Accessible Car Park Equipment Yes
Wheelchairs Yes

Transport Links ^ Top

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