Station Facilities: Ealing Broadway (EAL)

Managed by First Great Western 

Haven Green
Ealing
Greater London

W5 2NU

Last changed: 16:42 on 11 Aug 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep EAL to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
Staffing - Note See Booking hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:35-23:25 Sunday 07:00-20:30
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Situated by the ticket office.
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Primary Textphone Number 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Travelcard Area
  • 3
Travelcard Zone
  • 3
Travelcard - Note
  • 124 travel card.
Penalty Fares Penalty Fares apply to journeys from Ealing Broadway station when travelling with:

Penalty Fares do not apply if travelling with:

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Primary Textphone Number 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Primary Textphone Number 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Seated area is available at all platforms, sheltered seating area in Reading platform.
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Cafe and refreshments available.
Toilets Yes
Baby Changing No
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Ealing Broadway station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • On the London Paddington platform
Bureau de Change No
Shops Yes
Shops - Note
  • Shop next to the ticket office. shops at the station entrance.

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note You can book your assistance, reserve a seat and Pay for your ticket by calling our free assist booking line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00
Customer Help Points Yes
Staff Help Yes
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
  • No fixed ramps on the platforms.All Platforms are inaccessible. All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.
Accessible Taxis Yes
Accessible Taxis - Note Accessible taxis are available. Please request staff assistance.
Accessible Public Telephones No
National Key Toilets Yes
National Key Toilets - Note Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site:
Step Free Access Coverage No part of station
Step Free Access Coverage - Note
  • No step free access to any part of the station
Imparied Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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