Ebbsfleet International (EBD)
Ebbsfleet International station, International Way, Ebbsfleet Valley, Kent, DA10 1EB
The lift for platforms 5 & 6 at Ebbsfleet is out of service.
The nearest station with step-free access is Stratford International.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:35 - 22:00
- Opening Hours,Saturday: 05:35 - 22:00
- Opening Hours,Sunday: 09:20 - 17:40
Assistance available from station staff from first service until last train.
Location
The Lower Concourse Ticket Office is open between 05:35 and 10:00 on Weekdays only. Outside of these times, please use the main ticket office.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
Ticket barriers and gates
Available
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
Only available when staff present
The shelters are on the platforms and have heating
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Ebbsfleet International Car Park A, B, C & D
84 spaces
Ebbsfleet International Car Park Premium
6 spaces
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Booking Hall - Available during staffing hours
Accessible Toilets
Available
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Only available when staff present
Waiting Rooms
Available
Only available when staff present
The shelters are on the platforms and have heating
Seating Area
Available
Station Car Park - A, B C & D
Spaces
4945 spaces
Accessible spaces
84 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £10.20
- Rate on Saturday £10.20
- Rate on Sunday £10.20
- Rate per week £42.10
- Rate per month £136.70
- Rate per 3 months £397.80
- Rate per 6 months £796.90
- Rate per year £1367.20
Station Car Park - Premium
Spaces
280 spaces
Accessible spaces
6 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £5.80
- Rate on Saturday £5.80
- Rate on Sunday £5.80
- Rate per week £53.30
- Rate per month £172.20
- Rate per 3 months £505.70
- Rate per 6 months £1011.50
- Rate per year £1734.00
ATM
Available
Currency Exchange
Available
Refreshment Facilities
Available
coffee shop
Shops
Available
M&S
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
44 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
On the approach to the station from the main car parks
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)
Contact Avis on 01474 350631
