Last updated:Today at 00:23
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
London Euston (EUS)
London Euston station, Euston Road, London, Greater London, NW1 2RT
Some escalators are out of order between the concourse and the Underground at London Euston station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 22:30
- Opening Hours,Saturday: 06:00 - 22:00
- Opening Hours,Sunday: 07:00 - 22:30
Advance bookings: Mon - Fri 0630 - 2100 Sat- 0830 - 2100 Sun 0730 - 2100
Location
The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00Saturday - 08:30 to 21:00Sunday - 07:30 to 21:00
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Mobility Assistance will help passengers buying tickets if required.
Height adjusted ticket office counter
Available
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster Cards can be bought and topped up at the Underground station.
Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 04:30 - 01:30
- Information Services Opening Times,Friday to Saturday: 04:30 - 02:00
- Information Services Opening Times,Sunday: 05:15 - 01:30
Staff Help Available
- Staff Help Available,Monday to Thursday: 04:30 - 01:30
- Staff Help Available,Friday to Saturday: 04:30 - 02:00
- Staff Help Available,Sunday: 05:15 - 01:30
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
London Overground - 0343 222 1234, textphone 020 3031 9331
Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
Customer Help Points
Yes
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Monday-Saturday 07:00-23:00Sunday 08:00-23:00
Customer Services Notes
Monday-Sunday 07:00-23:00
Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
Left Luggage
Available
Lost Property
- Lost Property,Monday to Friday: 09:00 - 17:30
Trolleys
Available
CCTV at the Station
Yes
Tourist Information
Available
Transport for London Visitor Centre I located on the main concourse.
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.
For more information on the accessibility on London Transport click here.
Ticket barriers and gates
Available
There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
Accessible ticket machines
Available
Mobility Assistance will help passengers buying tickets if required.
Height adjusted ticket office counter
Available
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
Waiting rooms
Available
Located by the entrance to platforms 16-18
Seating area
Unavailable
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
Impaired mobility set down/pick-up point available
Available
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
London Overground - 0343 222 1234, textphone 020 3031 9331
Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 04:30 - 01:30
- Staff help available,Friday to Saturday: 04:30 - 02:00
- Staff help available,Sunday: 05:15 - 01:30
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
London Overground - 0343 222 1234, textphone 020 3031 9331
Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
Customer Help Points
Yes
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Monday-Saturday 07:00-23:00Sunday 08:00-23:00
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
Accessible Toilets
Available
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
Baby Changing
Available
Showers
Available
Waiting Rooms
Available
Located by the entrance to platforms 16-18
Seating Area
Unavailable
First Class Lounge
- First Class Lounge,Monday to Friday: 06:45 - 22:00
- First Class Lounge,Saturday: 06:45 - 21:30
- First Class Lounge,Sunday: 08:00 - 22:00
Located
Located on first floor, accessed via balcony.
Step free to access
Yes a platform lift for mobility impaired customers.
Refreshments
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.
Lounge Availability
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Tickets Accepted:
Avanti West Coast: Business, First Open or Advance First tickets.
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
No
Sheltered waiting area
There is sheltered waiting
ATM
Available
Located outside the station Located on concourse Located outside main entrance
Refreshment Facilities
Available
Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Public Telephones
Yes
Public Wi-Fi
Available
Find WiFi Hotspots around London Euston station
Post Boxes
Available
Bicycle Storage
Spaces
415 spaces
Type of Storage
Stands
Location
On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
Go to Platform 2, there is a gate adjacent to the station from the main road.
The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.