Folkestone West (FKW)

Managed by Southeastern 

 
Folkestone West station
Station Approach
off Shorncliffe Road
Folkestone
Kent
CT20 3PA
 

Station facilities

  • Station seating facilities

    Station seating facilities platform 1
  • Trolleys

  • Refreshments

    Note Coffee kiosk
  • ATM machine

  • Toilets

    Toilets Platform 1
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Folkestone West

Stations made easy

Route planning around the station including maps and platforms

Show [FKW] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage spaces
38
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Indigo Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@parkindigo.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
215  with 3 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£5.00
Off peak rate
£4.50
Saturday rate
£2.80
Sunday rate
£1.00
Weekly rate
£22.10
Monthly rate
£72.30
3 Monthly rate
£216.30
6 Monthly rate
£433.70
Annual rate
£784.40

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Sunday Closed

staff may not always be available during staffing times

Location
Platform 1
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Dual Height counters
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
YES 
Information services - opening times
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Monday - Friday Closed

Staff may not always be available during staffing times

 
Passenger Information Systems
Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station Road, platform 2 side of the station. 

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee kiosk
Toilets
Yes
Toilets Location
Platform 1
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Platform 1
Waiting Rooms
Yes
Waiting rooms location
platform 1
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
Staff may not always be available during staffing times - booking in advance is advised although not compulsory
Staff help available opening times
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Sunday Closed
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free Interchange between platforms via steep roads is in excess of 500 metres.
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Sunday Closed
Nearest station with more facilities CRS Code
Ashford International

Station Map

 
Station plan

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Stations made easy
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