Folkestone West (FKW)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities platform 1 -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Folkestone West
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 38
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@parkindigo.com
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 215 with 3 accessible spaces available
- Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £4.70
- Off peak rate
- £4.20
- Saturday rate
- £2.60
- Sunday rate
- £1.00
- Weekly rate
- £21.00
- Monthly rate
- £68.80
- 3 Monthly rate
- £206.00
- 6 Monthly rate
- £413.00
- Annual rate
- £747.00
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are not available
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Sunday Closed
Being staffed may mean there is only staff in the ticket office, who may not always be available to assist - booking is recommended
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00 - 13:00
Sunday Closed
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory
- Passenger Information Systems
- Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Phone customer services 0845 000 2222 to reclaim lost property
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station Road, platform 2 side of the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- platform 1
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:25 - 13:05
Saturday 07:35 - 14:15
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Ticket Office and Car Park are step free. No step free interchange.
. - Wheelchairs available
- No
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