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Station Facilities: Gloucester (GCR)

Managed by First Great Western 

Bruton Way
Gloucester
Gloucestershire

GL1 1DE

Last changed: 12:35 on 6 Aug 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 05:30-00:15 Saturday 05:30-23:15 Sunday 08:00-23:15
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep GCR to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 08:00-23:15
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:00-20:00 Saturday 06:00-19:30 Sunday 08:30-20:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Two ticket machines are available in the booking hall which will accept main credit/debit cards and cash and can provide tickets to all mainland destinations.
Machine Location In ticket hall
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Travelcard - Note
  • n/a
Penalty Fares Penalty Fares apply to journeys from Gloucester station when travelling with:
  • First Great Western

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Gloucester station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points Yes
Staff Help Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 08:00-23:15
Accessible Ticket Machines No
Accessible Ticket Office Counter Yes
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones No
National Key Toilets Yes
Step Free Access Coverage Partial station
Step Free Access Coverage - Note

  • Access to platform 4 via a stepped footbridge. Barrow crossing only available during staffed hours.
Impaired Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment Yes
Wheelchairs Yes

Transport Links ^ Top

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