Gatwick Airport (GTW)
Gatwick Airport station, South Terminal, Gatwick Airport, West Sussex, RH6 0RD
The lifts are out of order between platforms 5/6 and the station concourse at Gatwick Airport station. Step free access is still available to all platforms.
Station Information
Ticket Office
Opening Hours
Unavailable
Staff are always available on the station to assist with the ticket vending machines.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
No
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.
Information Available
- Yes - from help point
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Help Points
Yes
Left Luggage
Available
Available in the airport terminal. Visit the London Gatwick Airport website for more information.
Lost Property
Available
If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.
Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Trolleys
Available
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
The assistance meeting point is at the assistance desk on the main concourse.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Induction loop
No
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
Heated waiting areas are available on platforms
Seating area
Unavailable
Wheelchairs available
Available
Trolleys
Available
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Available
Platforms 1 and 2 and within the airport terminal.
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Waiting Rooms
Available
Heated waiting areas are available on platforms
Seating Area
Unavailable
Operator
Gatwick Airport
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.
Car park CCTV
No
ATM
Available
Located outside the station as well as on concourse
Currency Exchange
Available
Available in the airport terminal.
Refreshment Facilities
Available
Shops
Available
Available in the airport terminal.
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Gatwick Express website.
Post Boxes
Available
Located in the Airport Terminal
Bicycle Storage
Spaces
0 spaces
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.
Yes, various companies operate from both North and South airport terminals, 200 yards from the station.