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Gatwick Airport (GTW)

Gatwick Airport station, South Terminal, Gatwick Airport, West Sussex, RH6 0RD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Staff are always available on the station to assist with the ticket vending machines.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

No

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine.

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.

Information Available

  • Yes - from help point
  • Yes - from information point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Customer Help Points

Yes

Left Luggage

Available

Available in the airport terminal. Visit the London Gatwick Airport website for more information.

Lost Property

Available

If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.

Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

Trolleys

Available

Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

The assistance meeting point is at the assistance desk on the main concourse.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Induction loop

No

Ramp for train access

Available

Accessible Toilets

Available

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Available

Heated waiting areas are available on platforms

Seating area

Unavailable

Wheelchairs available

Available

Trolleys

Available

Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available
Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

The assisted helpline is not available on Christmas Day.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.

Toilets

Available

Platforms 1 and 2 and within the airport terminal.

Accessible Toilets

Available

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Available

Waiting Rooms

Available

Heated waiting areas are available on platforms

Seating Area

Unavailable

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Car park CCTV

No

ATM

Available

Located outside the station as well as on concourse

Currency Exchange

Available

Available in the airport terminal.

Refreshment Facilities

Available

Shops

Available

Available in the airport terminal.

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Gatwick Express website.


Post Boxes

Available

Located in the Airport Terminal

Bicycle Storage

Spaces

0 spaces

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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