Hackney Downs (HAC)

Managed by Abellio Greater Anglia 

 
Dalston Lane
Hackney
E8 1LA
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Cold drinks vending machine Food vending machine
  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Hackney Downs

Stations made easy

Route planning around the station including maps and platforms

Show [HAC] route

 

Getting to and from the station

 
Car Park
No
Cycle Parking
Cycle storage type
Stands,Wheel Racks
Sheltered cycle storage
No
Cycle storage location

Alongside station entrance

Cycle storage spaces
24
CCTV Coverage
Yes
Onward travel information

London buses operate from outside the station

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:20 - 20:00
Saturday 06:20 - 20:00
Sunday 08:20 - 15:30
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office does not have an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:20 - 20:00
Saturday 06:20 - 20:00
Sunday 08:20 - 15:30
 
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 17:00
0345 600 7245 (option 7)
Customer Services

Monday-Saturday 08:00-20:00 
Sunday 10:00-20:00 
Bank Holidays 09:00-18:00 

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

 

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at bus stop M for Liverpool Street, and bus stop N for Chingford / Enfield Town

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes

Find WiFi Hotspots around Hackney Downs station

Refreshment facilities
Yes
Cold drinks vending machine Food vending machine
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 22:00
Staff help available
Yes

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Ramp for train access
No
Step free access coverage
No
Step free access note

There are steps to all platforms

 
Wheelchairs available
No
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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