Station Facilities: Hagley (HAG)

Managed by London Midland 

Station Drive
Stourbridge
West Midlands

DY9 0NX

Last changed: 10:40 on 24 Jun 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep HAG to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 06:00-16:00 Saturday 08:00-16:00 Sunday Closed
CCTV Yes

Information Systems ^ Top

Service Details
Help Point/Phone Recorded information Emergency services
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 07:00-12:00 Saturday 08:00-16:00 Sunday Closed
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineNo
Telesales Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
Telesales - Primary Phone Number 08705 125 240
Oyster PrePay No
Penalty Fares A Penalty Fares Scheme operates in this area.

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number 0121 634 2040
Customer Service - Address London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address comments@londonmidland.com
Customer Service - Note We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage No
Left Luggage - Note None
Lost Property No
Lost Property - Note None
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms To be confirmed by station operator
Waiting Rooms - Note

 

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets Yes
Baby Changing No
Pay Phone No
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Hagley station
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Yes
Customer Help Points Yes
Staff Help No
Accessible Ticket Machines No
Accessible Ticket Machines - Note

No Machines

Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

1 to 1 contact with ticket office staff

Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis No
Accessible Public Telephones No
Accessible Public Telephones - Note

none

National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note

Level access to Booking Hall from car park. 1 step from Booking Hall to Worcester platform. Step-free side gate gives level access to Worcester platform, but locked whenever Booking Hall is open. Footbridge with 21 steps up and 23 steps down to Birmingham platform. Car park and station entrance can be accessed from road bridge via 30 steps, or step-free via station approach road. Booking Hall is step-free from car park, but 1 step to Worcester platform.

Imparied Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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