Hartlebury (HBY)

Managed by West Midlands Railway 

 
Hartlebury station
Station Road
Hartlebury
Worcestershire
DY10 4HB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hartlebury

Stations made easy

Route planning around the station including maps and platforms

Show [HBY] route

 

Getting to and from the station

 
Car Park
Station Car Park
Operator
Indigo
Phone number
0330 1235 247
Address
-
-
Email address
customersupport.uk@parkindigo.com
Note
Website: https://uk.parkindigo.com/en/west-midlands-trains
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
20
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

Ticket gates
No
CCTV
No
Location for Rail Replacement Services
In the event of engineering the bus/coach will collect from: At the front of the station.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards
Accessible public telephones

Public telephones are not accessible

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
Assisted travel

This station is unstaffed;

All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

Please contact West Midlands Railway Passenger Assist team on 0800 0248998

Helpline opening hours
Monday - Sunday 08:00 - 22:00

Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)

Staff help available
No
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Level access to both platforms. Level crossing between platforms - step free route between platforms is 60m.

Wheelchairs available
No
Nearest station with more facilities CRS Code
Kidderminster

Station Map

 
Station plan

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Stations made easy
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