Hereford (HFD)

Managed by Arriva Trains Wales 

 
Hereford Station
Station Approach
Hereford
Herefordshire
HR1 1BB
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

    Note Café

  • ATM machine

  • Toilets

    Toilets The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

  • Pay phone

    Pay phone Coins

  • Internet

  • Post box

    Note

  • Tourist information office

  • Shops

 
 

Hereford

Stations made easy

Route planning around the station including maps and platforms

Show [HFD] route

 

Station Message: Alert!

Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train. 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Limited cycle stands are available in the car park.
Storage spaces
50
Storage CCTV
Yes
Car Park
Main Car Park
Operator
National Car Parks Ltd
Phone number
08450 507 080
Address
-
-
Web address
http://www.ncp.co.uk/
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
175  with 5 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No

Visit www.ncp.co.uk for parking prices. 

CCTV Coverage
Yes
Taxi
There is a taxi rank in the station car park, adjacent to the station building.
Accessible taxis

Available from the taxi rank.

Impaired mobility set down / pick up points available
Yes
Set down and pick up in the station car park, adjacent to the station building.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:20 - 18:30
Saturday 06:45 - 18:30
Sunday 09:15 - 18:40
Location
The ticket office is inside the station building. 
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

A low level counter is available at the Ticket Office.

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

The ticket machines are only accessible during ticket office opening hours.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No
Penalty fares
Penalty fares apply for Arriva Trains Wales Great Western Railway West Midlands Trains 
More information about Penalty fares

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times

Information available from help point on platform or from ticket office during the above hours.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Arriva Trains Wales
Visit our Lost Property page to submit a Lost Property form.
03333 211 202
Customer Services
Contact our Customer Relations team directly on customer.relations@arrivatrainswales.co.uk.
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services
Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Coins
Accessible public telephones

The pay phone (coins only) is available for use on platform 3.

Post box
Yes
Refreshment facilities
Yes
Café
Toilets
Yes
Toilets Location
The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms opening hours
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:15 - 22:00
Sunday 09:00 - 22:00

Accessibility and mobility access

 
Helpline Contact
03333 211202
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes

Assistance will be provided by the Conductor on the train when staff are not available on the platform. 

Staff help available opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00 - 22:00
Sunday 09:00 - 22:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

A lift and a footbridge with steps connects all platforms. 

Wheelchairs available
Yes

Station Map

 
Station plan

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Stations made easy
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