Station Facilities: Hertford North (HFN)

Managed by First Capital Connect 

North Road
Hertford
Hertfordshire

SG14 1NB

Last changed: 13:52 on 2 Dec 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep HFN to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
Staffing - Note

Platform staffed 24x7

CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:40-19:00 Saturday 07:10-18:30 Sunday 08:10-15:40
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description There are 2 ticket machines which accept cash & credit/debit cards which are approximately 7 feet in height and are blue in colour with a silver front and has the word TICKETS on the front. In addition there is one credit/debit card only machine approximately 4 feet in height, blue in colour and has the logo FASTTICKETS above it. All are located in the Booking Hall.
Machine Location All the machines are located in the Booking Hall area.
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Hertford North station when travelling with:

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 026 4700
Customer Service - Fax Number 0845 676 9904
Customer Service - Primary Textphone Number 0800 975 1052
Customer Service - Address Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address www.firstcapitalconnect.co.uk
Customer Service - Email Address customer.relations.fcc@firstgroup.com
Left Luggage No
Lost Property Yes
Lost Property - Note Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets Yes
Baby Changing No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Hertford North station
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number 0800 058 2844
Helpline - Primary Textphone Number 0800 975 1052
Helpline - Note The Helpline is available 7 days a week except Christmas Day.
Customer Help Points No
Staff Help Monday-Sunday 24 hours
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note Discretion is shown and assistance is provided where appropriate
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
Accessible Public Telephones - Note no
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • step free access to Booking Office and lift access to both London & services to Stevenage and the North. Mobility impaired passengers from the north and Stevenage are advised that there is no accessibility on platform 1 please contact the helpline on 0800 058 2844 for alternative arrangements to be made.
Imparied Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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