Station Facilities: Holyhead (HHD)
Managed by Arriva Trains Wales
Holyhead Railway Station Station Approach London Road Holyhead Anglesey
LL65 2BT
Last changed: 11:20 on 27 Oct 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep HHD to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 00:00-21:30 Sunday 07:00-00:00 |
| CCTV | Yes |
| CCTV - Coverage | Within station |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Help Point/Phone | Recorded information |
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 06:10-19:10 Sunday 10:30-17:00 | ||||
| Self Service Ticket Machines | No | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | No | ||||
| Oyster PrePay | No | ||||
| Penalty Fares |
Penalty Fares do not apply when travelling from Holyhead station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Service - Primary Phone Number | 0845 6061 660 |
| Customer Service - Fax Number | 0870 191 0764 |
| Customer Service - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Service - Web Address | www.arrivatrainswales.co.uk |
| Customer Service - Email Address | customer.relations@arrivatrainswales.co.uk |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area - Opening Hours | Monday-Sunday 24 hours |
| Seating Area - Note |
Located at various areas throughout the station. |
| Waiting Room - Opening Hours | Monday-Sunday 24 hours |
| Waiting Rooms - Note |
In the Stena Embarkation Hall |
| Women-Only Waiting Room | No |
| Trolleys - Opening Hours | Monday-Sunday 24 hours |
| Refreshment Facilities - Opening Hours | Monday-Sunday 07:00-00:30 |
| Toilets | Yes |
| Toilets - Note |
In the Stena Embarkation Hall and open 24 hours. |
| Baby Changing - Opening Hours | Monday-Sunday 24 hours |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office - Opening Hors | Monday-Sunday 09:00-17:00 |
| Tourist Information Office - Note |
|
| ATM Machine - Opening Hours | Monday-Sunday 24 hours |
| ATM Machine - Note |
|
| Bureau de Change - Opening Hours | Monday-Sunday 24 hours |
| Bureau de Change - Note |
|
| Shops | Yes |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 08:00-20:00 |
| Helpline - Primary Phone Number | 08453 003 005 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0845 300 6105 |
| Helpline - Note |
Disabled Persons Protection Policy available by post. |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 24 hours Saturday 00:00-21:30 Sunday 07:00-00:00 |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | Yes |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| National Key Toilets | Yes |
| National Key Toilets - Note |
In the Stena embarkation hall |
| Step Free Access Coverage | Whole station |
| Impaired Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Monday-Friday 24 hours Saturday 00:00-21:30 Sunday 07:00-00:00 |
Transport Links ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 20 | ||||||||
| Cycle Storage Availability | Yes | ||||||||
| Cycle Storage | 3 | ||||||||
| Cycle Storage Sheltered | No | ||||||||
| Cycle Storage CCTV | No | ||||||||
| Cycle Storage Location | on Platform 2 by the gate | ||||||||
| Car Park: Black Bridge |
| ||||||||
| Location for Rail Replacement Services |
Outside the station | ||||||||
| Taxi Rank | Yes | ||||||||
| Taxi Rank - Hours | Monday-Sunday 24 hours | ||||||||
| Taxi Rank - Note |
From the front of the station | ||||||||
| Bus Services | Yes | ||||||||
| Bus Services - Note |
The nearest bus stops are located outside the station. | ||||||||
| Metro Services | No | ||||||||
| Port | Monday-Sunday 24 hours | ||||||||
| Port - Note |
Ferry sailings to Dublin Ferry Port and Dun Laoghaire. | ||||||||
| Car Hire | No | ||||||||
| Car Hire - Note |
| ||||||||
| Cycle Hire | No | ||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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