Station Facilities: Hitchin (HIT)

Managed by First Capital Connect 

Station Approach
Walsworth Road
Hitchin
Hertfordshire

SG4 9UL

Last changed: 10:39 on 8 Sep 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep HIT to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Saturday 06:15-21:00 Sunday 07:00-19:00
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:15-20:00 Sunday 07:15-18:30
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description There are two ticket machines which accepts cash & credit/debit cards which is approximately 7 feet in height and is blue in colour with a silver front and has the word TICKETS on the front which is located outside the booking hall entrance near the taxi rank and is available at all times. In addition there are two credit/debit card only machines approximately 4 feet in height, blue in colour and has the logo FASTTICKETS above them which are located in the booking hall and are available only when the station is open.
Machine Location The FASTTICKET machines are located inside the booking hall. These machines are only available when the station is open.
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Hitchin station when travelling with:

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 026 4700
Customer Service - Fax Number 0845 676 9904
Customer Service - Primary Textphone Number 0800 975 1052
Customer Service - Address Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address www.firstcapitalconnect.co.uk
Customer Service - Email Address customer.relations.fcc@firstgroup.com
Left Luggage No
Lost Property Yes
Lost Property - Note Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • A Coffee shop is located on Platform 1.
Toilets Yes
Baby Changing No
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Hitchin station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • ATM front of station next to public telephone
Bureau de Change No
Shops Yes
Shops - Note
  • A newsagent is located in the Booking Hall. Dry Cleaners on Platform 2. Flower Stall outside station Weds/Thurs/Fri afternoons only (email requests -flowerstation7@aol.com)

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number 0800 058 2844
Helpline - Primary Textphone Number 0800 975 1052
Helpline - Note The Helpline is available 7 days a week except Christmas Day.
Customer Help Points No
Staff Help Monday-Saturday 06:15-21:00 Sunday 07:00-19:00
Accessible Ticket Machines No
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Disabled access windiow. Discretion is shown and assistance is provided where appropriate
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note
  • must be booked in advance

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones No
Accessible Public Telephones - Note no
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • step free access to Booking Hall area and North Bound services only. Access to Platform 1 (London bound) is via an underpass which has stair cases at each end.
Imparied Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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