Hemel Hempstead (HML)

Managed by London Midland 

 
London Road
Hemel Hempstead
HP3 9BQ
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

  • Refreshments

    Note
  • ATM machine

    ATM machine
  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

    Note
  • Tourist information office

  • Shops

    Shops
 
 

Hemel Hempstead

Stations made easy

Route planning around the station including maps and platforms

Show [HML] route

 

Station Message: Alert!

Improvement works are taking place at Hemel Hempstead from Monday 9th September until Spring 2014 to install lifts to all platforms.  During this time, anyone requiring the use of a ramp to board a train, will be unable to do so at this station.  Customers are advised to travel to Watford Junction station where staff will assist with onward travel to Hemel Hempstead.

Getting to and from the station

 
Car Park
Station Car Park
Operator
Meteor Parking Ltd
Phone number
0870 060 4416
Address
-
-
Email address
comments@londonmidlandparking.com
Opening hours
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
496  with 4 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Free of charge
No
Daily rate
£6.20
Off peak rate
£4.00
Weekly rate
£25.00
Monthly rate
£95.00
3 Monthly rate
£195.00
Annual rate
£ 758.00
CCTV Coverage
No
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location
car park
Cycle storage spaces
72
CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Taxi free phone

Accessible taxis

Accessible taxis are available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 08:00 - 19:00
Location

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Card payment only.

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
No
Passenger Information Systems
Departure screens, Announcements
Customer help points
No
Customer Services

We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.

**Hemel Hempsted is accredited by the Secure Station Scheme**

 

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Post box
Yes
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 0924260
Helpline opening hours
Staff help available
Yes
To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want.
Ramp for train access
Yes
Step free access coverage
No
Step free access note

There is no level access to platforms. 

28 steps up to platform 4, 28 steps up to platform 3 and 2, 28 steps up to platform 1.

Level acccess via main entrance to Booking Hall and subway. Also level access direct to subway via side gate.

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code
BletchleyWatford Junction

Station Map

 
Station plan

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Stations made easy
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