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Station Facilities: Ham Street (HMT)
Managed by Southern
Station Approach Ashford Road Ham Street Ashford Kent
TN26 2DP
Last changed: 16:19 on 28 May 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep HMT to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Friday 06:00-12:00 Saturday 06:00-10:45 Sunday Closed |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details |
|---|---|
| Ticket Office | Monday-Friday 05:55-12:30 Saturday 05:55-12:30 Sunday Closed |
| Self Service Ticket Machines | No |
| Collection of Pre-purchased Tickets | No |
| Telesales | No |
| Oyster PrePay | No |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | No |
| Left Luggage | No |
| Left Luggage - Note | Call Customer Services 08451 272920 |
| Lost Property | No |
| Lost Property - Note | Call Customer Services 08451 272920 |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Waiting Rooms - Note | Roof on platform 1. Shelter on platform 2. |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | No |
| Baby Changing | No |
| Pay Phone | Yes - |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Ham Street station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | No |
| Staff Help | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note | Quickfare/ Pertis machines are not low level and have non-compliant user-operated parts. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note | Passengers unable to use high level windows may request assistance from Southern Assisted Travel on 08451 23 77 70. |
| Induction Loop | No |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note | Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 08451 23 77 70. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk. |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note | Step-free access to Platform 1 (to Ashford) via side gate if open. Access to platform 2 (to Hastings) via pedestrian level crossing. Wheelchair users may be able to access with assistance. |
| Imparied Mobility Set Down | Yes |
| Imparied Mobility Set Down - Note | No dedicated area |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Accessible Car Park Equipment - Note | Free car Park |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||
|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||
| Cycle Storage Availability | Yes | ||
| Cycle Storage | 10 | ||
| Cycle Storage Sheltered | Yes | ||
| Cycle Storage CCTV | Yes | ||
| Cycle Storage Location | station front | ||
| Car Park: |
| ||
| Location for Rail Replacement Services | Outside station on Ham Street. | ||
| Taxi Rank | No | ||
| Taxi Rank - Note | Information on taxis from this station is available at www.traintaxi.co.uk | ||
| Bus Services | No | ||
| Metro Services | No | ||
| Car Hire | No | ||
| Cycle Hire | No | ||
| Local Transport Link | Plan your journey to and from the station with Traveline |
