Hook (HOK)

Managed by South West Trains

 
Station Approach
Station Road
Hook
RG27 9HS
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available
    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Hook station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Hook

Stations made easy

Route planning around the station including maps and platforms

Show [HOK] route

 

Transport links

Connection time
6 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Yes
Car park
Yes

Station Car Park - 157 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Pay & Display.

Sat £2.00


Charges: £5.00 peak, After 1015 Mon-Fri £2.00 off peak, £5.00 daily, £25.00 weekly, £73.00 monthly, £219.00 three-monthly, £730.00 annually

Taxi rank
Yes
Rail replacement

Station forecourt, off station road

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 06:10-13:00
Saturday 08:00-12:00
Sunday Closed
Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

Outside station near to the ticket office

Smartcards validators
Yes
Penalty fares

Penalty Fares apply to journeys from Hook station when travelling with:

  • South West Trains

Accessibility and mobility access

Customer help points
Yes

Help points are available on all platforms


Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff help
To be confirmed by station operator
Accessible ticket machines
Yes

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter
No
Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - Please seek assistance from on train staff
Accessible taxis
No
Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Partial station

Platform one is accessible to wheelchair users. Platform two is accessible to wheelchair users. Interchange - Footbridge consists of 47 steps. Wheelchair users can cross via roadbridge (10 mins). Overview - Hook is a fully accessible station.

Impaired mobility set down
No
Disabled parking
Yes - 1 spaces
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
No
Please contact our Customer Service Centre on 0845 6000 650
Left luggage
No
Lost property
Yes

Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)

British Transport Police
0800 40 50 40

Staffing

Staffing level
Part-time
Monday-Friday 06:10-13:00
Saturday 08:00-12:00
Sunday Closed

 

Station map

Station plan

Large station plan for Hook

View larger version
Stations made easy
Show [HOK] route

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