Hartlepool (HPL)

Managed by Northern Rail

 
Station Approach
Station Road
Hartlepool
TS24 7ED
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available
    Note

    One waiting room opposite booking office - open booking office hours.

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Hartlepool station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Hartlepool

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Route planning around the station including maps and platforms

Show [HPL] route

 

Transport links

Connection time
4 minutes (minimum)
Cycle storage
Yes

One cycle rack on platform. there are also lockers at the station. Stands are free but the lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Hartlepool Borough Council on 01429 284140.

Sheltered cycle storage
To be confirmed by station operator
Cycle storage location
on platform
Car park
Yes

Station Car Park - 0 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Local Council - 70 spaces (Operator)

08450 000125 (primary)
customer.relations@northernra...

Charges: Fee Payable daily

Taxi rank
No
Rail replacement

Replacement transport will pick up/drop off at the station front.

Bus services
Yes

Busline 0871 200 2233

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Saturday 07:00-18:20
Sunday Closed
Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

On main platform near exit

Accepts cards only

Penalty fares

Penalty Fares do not apply when travelling from Hartlepool station.

Accessibility and mobility access

Customer help points
No

none


Staff help
Monday-Saturday 07:25-18:00
Monday-Friday 07:25-18:00
Saturday 07:25-18:00
Sunday Closed
Accessible ticket machines
No
Accessible ticket office counter
No

staff will come out of the office to assist

Induction loop
No
Ramp for train access
Yes - All trains carry a ramp for wheelchair access
Accessible taxis
No
Accessible public telephones
No
Accessible toilets
No

RADAR key lock removed on advise from British Transport Police because of drug abuse. New lock fitted. Key held at ticket office.

Step free access coverage
Whole station

Only one member of staff. There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

Impaired mobility set down
Yes

Step free access from car park to station entrance

Disabled parking
No
Accessible car park equipment
Yes
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Monday-Saturday 08:00-20:00
Sunday 09:00-17:00
Holidays: Boxing Day, Christmas Day Closed

 

Left luggage
No
Lost property
Yes
Monday-Saturday 08:00-20:00
Sunday 09:00-17:00

Please contact Customer Relations

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Saturday 07:25-18:00
Sunday Closed
Monday-Friday 07:25-18:00
Saturday 07:25-18:00

Station map

Station plan

Large station plan for Hartlepool

View larger version
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