Heaton Chapel (HTC)
Managed by Northern Rail
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms None Note shelters only Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around Heaton Chapel station Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Heaton Chapel
Ticket buying and collection
- Ticket office opening
Monday-Friday 06:30-13:00
Saturday 07:30-14:00
Sunday 09:00-16:30
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
In the waiting shelter on the Manchester bound platform
Accepts card payments only
- Penalty fares
-
Penalty Fares do not apply when travelling from Heaton Chapel station.
Accessibility and mobility access
- Customer help points
-
No
- Staff help
-
Monday-Friday 06:30-13:50
Saturday 07:30-14:50
Sunday 09:10-16:35
- Accessible ticket machines
No
- Accessible ticket office counter
No
Ticket office staff make every effort to provide the assistance that disabled passengers require.
- Induction loop
Yes
- Ramp for train access
Yes
- All trains carry a ramp for wheelchair access
- Accessible taxis
No
- Accessible public telephones
No
- Accessible toilets
No
- Step free access coverage
Whole station
Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
- Impaired mobility set down
No
No designated area is provided. Street set down only available.
- Disabled parking
No
- Accessible car park equipment
No
- Wheelchairs
No
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Saturday 08:00-20:00
Sunday 09:00-17:00
Holidays: Boxing Day, Christmas Day Closed - Left luggage
-
No
- Lost property
-
Yes
Monday-Saturday 08:00-20:00
Sunday 09:00-17:00Please contact Customer Relations
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Friday 06:30-13:50
Saturday 07:30-14:50
Sunday 09:10-16:35
Station map
- Station plan
- View larger version
- Stations made easy
- Show [HTC] route