Heathrow Terminal 5 (Rail Station Only) (HWV)

Heathrow Airport Terminal 5 station
Terminal 5
Heathrow Airport
Greater London
TW6 2GA

Station facilities

Route planning around the station including maps and platforms

Car Park: No
Onward travel information: Information to plan your onward journey is available in a printable format here
Impaired mobility set down / pick up points available: No

Ticket Office: Yes
Opening hours: Monday - Sunday 05:00 - 23:59
Location: Various locations around station
Height adjusted ticket office counter: Height adjusted ticket counter is not available at this station
Induction loop: This office does not have an induction loop
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Collection of pre-purchased tickets: Yes, from ticket machine
Smartcards
Smartcards issued: No
Smartcards top-up: Not possible at this station
Smartcards validators: No

Information available from staff
Information services - opening times: Monday - Sunday 05:00 - 23:59
Customer help points: Yes
Left luggage: Yes; Excess Baggage Company; View Excess Baggage Company website; 020 3468 4558; Left Luggage - Baggage Storage (Lockers). Located at Terminal 5 (Arrivals). Mon - Sun 05:00 - 23:00.
Lost Property: Yes
Ticket gates: No
CCTV: Yes

Staff help available: Yes
Staff help available opening times: Monday - Friday 05:00 - 00:00
Saturday 05:00 - 00:00
Sunday 05:00 - 00:00
Ramp for train access: No
Step free access coverage: Yes
Step free access note: Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchairs available: Yes