Heathrow Terminal 5 (Rail Station Only) (HWV)
Heathrow Airport Terminal 5 station, Terminal 5, Heathrow Airport, Greater London, TW6 2GA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Sunday: 05:00 - 23:59
Location
Various locations around station
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: 05:00 - 23:59
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 00:00
- Staff Help Available,Saturday: 05:00 - 00:00
- Staff Help Available,Sunday: 05:00 - 00:00
Customer Help Points
Yes
Left Luggage
Available
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
There is an accessible toilet at this station.
Waiting rooms
Available
Seating area
Unavailable
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 00:00
- Staff help available,Saturday: 05:00 - 00:00
- Staff help available,Sunday: 05:00 - 00:00
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
There are both Male and Female toilets at this station
Accessible Toilets
Available
There is an accessible toilet at this station.
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
