Stations & Destinations

Station Facilities: Jewellery Quarter (JEQ)

Current Station Information

Please note that new lifts are now in operation at Jewellery Quarter station.

Vise Street
Hockley
Birmingham
West Midlands

B18 6LE

Last changed: 08:49 on 20 Nov 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 06:15-23:32 Saturday 06:37-23:32 Sunday 09:25-23:19
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep JEQ to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:15-23:32 Saturday 06:37-23:32 Sunday 09:25-23:19
CCTV	Yes

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Announcements
Help Point/Phone	Recorded information Emergency services
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:15-23:32 Saturday 06:37-23:32 Sunday 09:25-23:19

Self Service Ticket Machines

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	Yes
From Ticket Machine	No
Machine description	A Pertis Machine is available for use when the Ticket Office is closed.

Telesales

Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00

Telesales - Primary Phone Number

08705 125 240

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Jewellery Quarter station when travelling with:

London Midland
Chiltern Railways

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number	0121 634 2040
Customer Service - Address	London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address	comments@londonmidland.com
Customer Service - Note	We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage	No
Left Luggage - Note	None
Lost Property	No
Lost Property - Note	None
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Waiting Rooms - Note	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	No
Toilets	No
Baby Changing	No
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Jewellery Quarter station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Primary Phone Number	0800 0924260
Helpline - Fax Number	0121 654 1234
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 707 8051
Helpline - Address	London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address	comments@londonmidland.com
Helpline - Note	Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Customer Help Points	Yes
Staff Help	Monday-Friday 06:15-23:32 Saturday 06:37-23:32 Sunday 09:25-23:19
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	None
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
Accessible Public Telephones - Note	None
Nearest Stations With More Facilities	This station has step free access to all platforms
National Key Toilets	Yes
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service	Details
Minimum Connection Time (mins)	5
Cycle Storage Availability	Yes
Cycle Storage	5
Cycle Storage Sheltered	To be confirmed by station operator
Cycle Storage CCTV	No
Location for Rail Replacement Services	In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.
Taxi Rank	No
Taxi Rank - Note	BBs 0121 693 3333 TOA 0121 427 8888
Bus Services	No
Bus Services - Note	'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the west midlands. For details: www.travelwm.co.uk For multi-operator bus information visit: www.networkwestmidlands.co.uk Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham. For details: www.plusbus.info
Metro Services	No
Car Hire	No
Cycle Hire	No
Local Transport Link	Plan your journey to and from the station with Traveline