Kew Gardens (KWG)

Managed by London Underground

 
Kew Gardens Railway Station
Station Approach
Richmond
Greater London
TW9 3BZ
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area No There are no seats in the ticket hall. Seats are available on the platform.
    Waiting Rooms None
    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

    Note Male and female toilets on the platform - no charge.

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note Find WiFi Hotspots around Kew Gardens station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops Yes
 
 

Kew Gardens

Stations made easy

Route planning around the station including maps and platforms

Show [KWG] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Partial
Car park
No
Taxi rank
Yes
Mini cab office outside the station.
Bus services
Yes
Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 06:30-20:15
Saturday 06:45-19:30
Sunday 08:15-20:30

View ticket office opening hours.

Self-service machines
Yes
Get Oyster card here
Yes
Top up Oyster pay as you go here
Yes
Use Oyster pay as you go here
Yes
London fare zone
Zone 3/4 The station is in London Travelcard Zones 3 and 4
Penalty fares

Penalty Fares apply to journeys from Kew Gardens station when travelling with:

  • London Overground
  • London Underground


The Penalty Fare for travelling on Transport for London (TfL) services (Underground and Overground) or through their managed stations is £50. This will be reduced to £25 if it is paid within 21 days.

Accessibility and mobility access

Customer help points
No
Staff help
Monday-Friday 05:20-01:15
Saturday 05:20-01:15
Sunday 07:10-00:10
Accessible ticket machines
Yes

Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.

Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No

Contact taxi operator directly

Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Whole station

There is step free access between the street and all platforms, but be aware that it is not possible to interchange between Northbound and Southbound platforms without a street journey. Customers need to be aware that there is a step between train and platform of up to 300mm for London Underground services.

Impaired mobility set down
No

Drop-off point close by with drop curb but no safe crossing.

Disabled parking
No
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
London Overground Customer Service Centre
Left luggage
No
Lost property
Yes
Monday-Friday 08:30-16:00
Saturday Closed
Sunday Closed
Property found on London Underground trains or stations may be held locally for a few days before being sent on to the TfL Lost Property Office (LPO), typically arriving between two and seven days after it was lost. Please be aware that charges are made for restoring property to customers. If you believe your property to have been lost on a London Overground train, please contact their Customer Services team for details of lost property facilities.
British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 05:20-01:15
Saturday 05:20-01:15
Sunday 07:10-00:10

Station map

Station plan

Large station plan for Kew Gardens

View larger version
Stations made easy
Show [KWG] route

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