Kew Gardens (KWG)
Managed by London Underground Ltd.
Station facilities
-
Station seating facilities
First Class lounge No Seating area No There are no seats in the ticket hall. Seats are available on the platform. Waiting Rooms None Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
ATM Machine No Bureau de Change No -
Toilets
Note Male and female toilets on the platform - no charge. -
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi No Note Find WiFi Hotspots around Kew Gardens station Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops Yes
Kew Gardens
Transport links
- Connection time
- 5 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Partial
Ticket buying and collection
- Ticket office opening
- Monday-Friday 06:30-20:15
- Saturday 06:45-19:30
- Sunday 08:15-20:30
- Self-service machines
- Yes
- Oyster PrePay
- Yes
- The station is in London Travelcard Zones 3 and 4
- Penalty fares
Penalty Fares apply to journeys from Kew Gardens station when travelling with:
- London Overground
- London Underground
The Penalty Fare for travelling on Transport for London (TfL) services (Underground and Overground) or through their managed stations is £50. This will be reduced to £25 if it is paid within 21 days.
Accessibility and mobility access
- Customer help points
- No
- Staff help
-
Yes
- Monday-Friday 05:20-01:15
- Saturday 05:20-01:15
- Sunday 07:10-00:10
- Accessible ticket machines
- Yes Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
- Accessible ticket office counter
- Yes
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
No
- Contact taxi operator directly
- Accessible public telephones
- No
- National key toilets
- No
- Step free access coverage
- Whole station
- There is step free access between the street and all platforms, but be aware that it is not possible to interchange between Northbound and Southbound platforms without a street journey. Customers need to be aware that there is a step between train and platform of up to 300mm for LUL services.
- Impaired mobility set down
-
No
- Drop-off point close by with drop curb but no safe crossing.
- Disabled parking
- No
- Accessible car park equipment
- No
- Wheelchairs
- No
General services information
- Customer service
- Yes
- Left luggage
- No
- Lost property
- Yes
- Monday-Friday 08:30-16:00
- Saturday Closed
- Sunday Closed
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Friday 05:20-01:15
- Saturday 05:20-01:15
- Sunday 07:10-00:10
