Last updated:Today at 22:08
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Manchester Victoria (MCV)
Manchester Victoria station, Station Approach, Todd Street, Manchester, Greater Manchester, M3 1WY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:30 - 22:00
- Opening Hours,Sunday: 08:00 - 22:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accepts Cash & Cards
Located near the ticket office.
Height adjusted ticket office counter
Unavailable
.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
More information at www.northernrailway.co.uk/smart
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Information available 0700 - 2300 through the customer experience centre 0800 200 6060
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
Customer Help Points
No
Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
Trolleys
Unavailable
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Scooter Friendly Station
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
For guided wayfinding at this station, please download the Goodmaps App from the app store or click on https://studio.prod.goodmaps.io/public-viewer?buildingId=d85f4528-6045-4f21-a0a7-b4de035479c6&apiRegion=UK
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Available
Accessible ticket machines
Available
Accepts Cash & Cards
Located near the ticket office.
Height adjusted ticket office counter
Unavailable
.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
April 2024, Toilets are currently out of service due to refurbishment
Waiting rooms
Available
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
Seating area
Available
Wheelchairs available
Unavailable
Customer service office
Trolleys
Unavailable
Secure Station Accredited
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
Customer Help Points
No
Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
Accessible toilet is accessed using a radar key or via the remote access system
Accessible Toilets
Unavailable
April 2024, Toilets are currently out of service due to refurbishment
Baby Changing
Available
Accessed using a radar key or via remote access.
Inside the accessible toilet
Waiting Rooms
Available
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
Seating Area
Available
Refreshment Facilities
Available
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
Public Telephones
No
Post Boxes
Available
Bicycle Storage
Spaces
38 spaces
38 cycle stands on platform and approach
Type of Storage
Stands & Racks
Location
Next to lifts by platform 3
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop
What3words - fast.unit.foster
Taxi rank outside of station
'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:
www.firstgroup.com/ukbus and www.stagecoachbus.com
Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
For information about all buses in Greater Manchester visit:
The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles.
For details: www.metrolink.co.uk
Not available at this station.
