Station facilities
-
Station seating facilities
First Class lounge No Seating area No Waiting Rooms None Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around Mortlake station Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Mortlake
- Connection time
- 6 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Yes
- Car park
-
Yes
Station Car Park - 13 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Pay & Display
Sat £2.00-Sun £2.00
Weekend ticket available from 1200 Fri £6.00
Charges: £6.00 peak, £2.00 after 1600 Mon-Fri off peak, £6.00 Mon-Fri, £2.00 Sat, Sun and Bank Holidays daily, £28.00 weekly, £92.00 monthly, £276.00 three-monthly, £940.00 annually
- Taxi rank
-
No
- Rail replacement
-
Station forecourt, off Sheen Lane
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:25-19:50
Saturday 08:30-19:00
Sunday 09:30-16:00
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
Located at entrance to both platforms
- Get Oyster card here
-
No
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- London fare zone
-
Zone 3
- Penalty fares
-
Penalty Fares apply to journeys from Mortlake station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Help points are available on all platforms
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
- No
- Accessible ticket machines
-
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
-
No
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Please seek assistance from on train staff
- Accessible taxis
-
No
- Accessible public telephones
-
No
- Accessible toilets
-
No
- Step free access coverage
- Partial station
Platform One (for trains to Richmond and London Waterloo) - five steps up from entrance from The Green. Platform Two (for Trains to Hounslow, Teddington and Staines) - Level access from Car Park.
Interchange - there is no step free interchange between platforms at Mortlake, passengers must either use the stepped footbridge or go round via the level crossing which will involve going up/down the five steps to platform one.
Wheelchair users wishing to use platform 1 are advised to use Richmond station or contact our Assisted Travel team (0800 52 82 100)
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 1 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
Please contact our Customer Service Centre on 0845 6000 650 - Left luggage
-
No
- Lost property
-
Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 06:25-19:50
Saturday 08:30-19:00
Sunday 09:30-16:00
Station map
- Station plan
-
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