Stations & Destinations

Station Facilities: Newcastle (NCL)

Neville Street
Newcastle

NE1 5DL

Last changed: 16:22 on 19 Nov 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 04:00-23:30 Saturday 04:00-23:30 Sunday 07:00-23:30
TrainTracker Phone Number	0871 200 49 63
TrainTrackerText	Text dep NCL to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Saturday 05:00-21:20 Sunday 07:30-21:20

Ticket Office - Note

Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	Yes
From Ticket Machine	Yes
Machine description	Located in the Travel Centre.
Machine Location	In the self-service zone within the travel centre.

Telesales

Monday-Sunday 08:00-20:00

Telesales - Primary Phone Number

08457 225 225

Telesales - Address

Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN

Oyster PrePay

Penalty Fares

Penalty Fares do not apply when travelling from Newcastle station.

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number	08457 225 333
Customer Service - Fax Number	01904 524 532
Customer Service - Address	Customer Relations East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN
Customer Service - Email Address	c.relations@nationalexpress.com
Customer Service - Note	We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Left Luggage	Yes
Left Luggage - Note	Operated by Autohorn Opening Hours Monday-Saturday 0800-2000 Sunday 0900-2000
Lost Property	Monday-Friday 09:00-16:00
Lost Property - Primary Phone Number	01302 362175
Lost Property - Note	Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark. Tel 08457225333
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge - Opening Hours	Monday-Friday 06:15-21:00 Saturday 09:00-17:00 Sunday 10:00-18:00
First Class Lounge - Note	Located South end of Platform 3 Tickets Accepted Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train Any First Class Open ticket valid for travel on the East Coast route Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer Restricted tickets All First Advance tickets (unless accompanied by a First Class Lounge Upgrade) All tickets with Weekend First supplements. All First Class tickets valid only on other train operators, including ScotRail Sleepers Facilities Toilets / Fax / Printer / Meeting rooms, TV, newspapers Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers No
Seating Area	Yes
Waiting Rooms	Available
Waiting Rooms - Note	Located on platform 3/4.
Women-Only Waiting Room	No
Trolleys	Yes
Refreshment Facilities	Yes
Refreshment Facilities - Note	Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Toilets	Yes
Baby Changing	Yes
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	Yes
Public WiFi - Note	Find WiFi Hotspots around Newcastle station
Web Kiosk	No
Post Box	Yes
Post Box - Note	Outside the station
Tourist Information Office	No
ATM Machine	Yes
Bureau de Change	No
Shops	Yes
Shops - Note	Kiosk News agent Dry cleaner Passport Photo Booth

Accessibility ^ Top

Service	Details
Helpline	No
Customer Help Points	Yes
Staff Help	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines	Yes
Accessible Ticket Machines - Note	Fully accessable, located in Travel Centre.
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones - Note	Low level Main Square
National Key Toilets	No
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
Impaired Mobility Set Down	Yes
Disabled Parking	Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment	No
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Partial

Cycle Storage CCTV

Yes

Cycle Storage Location

Platform 12

Car Park: Station Car Park

Operator	East Coast
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	428
Charges	14.00 per day peak, £4.00 Evenings off peak, £1 Short Stay car park at front of station. per hour, £56.00 weekly, £196.00 monthly, £504.00 three-monthly, £1512.00 annually
Notes	The Car Park is usually full by 0800 Tuesday - Thursday. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £21.00 inclusive.To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented.Evening prices apply after 1600.

Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Taxi Rank

Yes

Taxi Rank - Note

Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings inc. City Cabs 0191 261 5000

Bus Services

Yes

Bus Services - Note

Stagecoach operate a network of daily, frequent bus routes around Newcastle city. A number of main routes serve bus stops infront of the station. For details: www.stagecoachbus.com/northeast

Go-North East operate a network of regular routes from Newcastle city centre to Gateshead, Blaydon, Whickham, Winlaton, Consett and Stanley. For details: www.simplygo.com

Buy a Newcastle PLUSBUS ticket with your train ticket, for unlimited bus travel around Newcastle, Gateahead and Whickham. For details: www.plusbus.info

Metro Services

Yes

Metro Services - Note

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

Airport

Yes

Airport - Note

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

Port

Yes

Port - Note

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Car Hire

Yes

Car Hire - Note

Eurocar, provided car hire is booked in advance.

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline