Newcastle (NCL)
Managed by East Coast
Station facilities
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Station seating facilities
First Class lounge Monday-Friday 06:15-21:00 Saturday 09:00-17:00 Sunday 10:00-18:00 Located
South end of Platform 3
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the East Coast route
- Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer
Restricted tickets
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Toilets / Fax / Printer / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Yes Waiting Rooms Available Note Located on platform 3/4.
Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
Food vending machine
Public House/Bar
Food outlet (Seating available)
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi Yes Note Web kiosk No -
Post box
Note Outside the station -
Tourist information office
Tourist information office No -
Shops
Shops Yes Note Kiosk
News agent
Dry cleaner
Passport Photo Booth
Newcastle
Ticket buying and collection
- Ticket office opening
Monday-Saturday 05:00-21:20
Sunday 07:30-21:20
Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
Located in the Travel Centre.
In the self-service zone within the travel centre.
- Penalty fares
-
Penalty Fares do not apply when travelling from Newcastle station.
Accessibility and mobility access
- Customer help points
-
Yes
Customer Information Point on Main Concourse.
- Staff help
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Accessible ticket machines
Yes
Fully accessable, located in Travel Centre.
- Accessible ticket office counter
No
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
- Accessible public telephones
Yes
Low level Main Square
- Accessible toilets
Yes
- Step free access coverage
Whole station
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
- Impaired mobility set down
Yes
- Disabled parking
Yes
- 9 spaces
Parking is chargeable for all vehicles
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
Yes
Operated by Autohorn
Opening Hours
Monday-Saturday 0800-2000
Sunday 0900-2000
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark.
Tel 08457225333
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Station map
- Station plan
- View larger version
- Stations made easy
- Show [NCL] route