Newcastle (NCL)

Managed by East Coast

 
Neville Street
Newcastle
NE1 5DL
 

Station facilities

  • Station seating facilities

    First Class lounge Monday-Friday 06:15-21:00 Saturday 09:00-17:00 Sunday 10:00-18:00

    Located

    South end of Platform 3

    Tickets Accepted

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
    •  Any First Class Open ticket valid for travel on the East Coast route
    • Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer

    Restricted tickets

    • All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
    • All tickets with Weekend First supplements.
    • All First Class tickets valid only on other train operators, including ScotRail Sleepers

    Facilities

    Toilets / Fax / Printer / Meeting rooms, TV, newspapers

    Refreshments

    Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

    Seating area Yes
    Waiting Rooms Available
    Note

    Located on platform 3/4.

    Women-only waiting room No
  • Trolleys

  • Refreshments

    Note

    Coffee shop

    Food vending machine

    Public House/Bar

    Food outlet (Seating available)

  • ATM machine

    ATM machine Yes
    Bureau de change No
  • Toilets

  • Pay phone

    Pay phone Cards and coins
  • Internet

    Public Wi-Fi Yes
    Note

    Find WiFi Hotspots around Newcastle station

    Web kiosk No
  • Post box

    Note Outside the station
  • Tourist information office

    Tourist information office No
  • Shops

    Shops Yes
    Note

    Kiosk

    News agent

    Dry cleaner

    Passport Photo Booth

 
 

Newcastle

Stations made easy

Route planning around the station including maps and platforms

Show [NCL] route

 

Transport links

Connection time
8 minutes (minimum)
Cycle storage
Yes

16 stands accommodating 60 cycles

Sheltered cycle storage
Partial
Cycle storage location
Platform 12
Car park
Yes

Station Car Park - 428 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

The Car Park is usually full by 0800 Tuesday - Thursday. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £22.00 inclusive.

Saturday and Sunday daily rate of £8 (up till 02:59)

To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented. American Express Cards may not be accepted for payment.

*RinGo (Pay by Phone) facility, is available to customers utilising the Pay and Display car park for short stay, this facility does not guarantee a space and can be booked using tel: 01904 899 877



East Coast (Operator)

Charges: 12:00 - 02:29 £6.00 (Leisure rate) off peak, £1.00 Short Stay car park at front of station per hour, £15.00 daily, £60.00 weekly, £210.00 monthly, £540.00 three-monthly, £1620.00 annually

Taxi rank
Yes

Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Newcastle  City Cabs 0191 261 5000

Rail replacement

Rail Replacement Coaches leave from the front of the station.

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Saturday 05:00-21:20
Sunday 07:30-21:20

Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00

 

Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

Located in the Travel Centre.


In the self-service zone within the travel centre.

Penalty fares

Penalty Fares do not apply when travelling from Newcastle station.

Accessibility and mobility access

Customer help points
Yes

Customer Information Point on Main Concourse.


Staff help
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Accessible ticket machines
Yes

Fully accessable, located in Travel Centre.

Accessible ticket office counter
No

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
Yes
Accessible public telephones
Yes

Low level Main Square

Accessible toilets
Yes
Step free access coverage
Whole station

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

Impaired mobility set down
Yes
Disabled parking
Yes - 9 spaces Parking is chargeable for all vehicles
Accessible car park equipment
No
Wheelchairs
Yes
Ticket gates
Yes

General services information

Customer service
Yes
Monday-Friday 08:30-17:00

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Left luggage
Yes

Operated by Autohorn

Opening Hours

Monday-Saturday 0800-2000

Sunday 0900-2000

Lost property
Yes
Monday-Friday 09:00-16:00

Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark.

Tel 08457225333

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Station map

Station plan

Large station plan for Newcastle

View larger version
Stations made easy
Show [NCL] route

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