Norwich (NRW)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Note First Class lounge No Seating area Yes Waiting Rooms Available (One) Note Adjacent to platform 5
Women-only waiting room No -
Trolleys
Note Coin-operated trolley
-
Refreshments
Note Coffee shop
Cold drinks vending machine
Food vending machine
Food outlet (Seating available)
Food outlet (Seating unavailable)
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
Note Located on station concourse
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi Yes Note Web kiosk Yes -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
Mini supermarket
Passport Photo Booth
Norwich
Ticket buying and collection
- Ticket office opening
Monday-Friday 04:45-20:45
Saturday 04:45-20:45
Sunday 06:45-20:45
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
Ticket machines are located in the ticket hall and on the station concourse
- Penalty fares
-
Penalty Fares apply to journeys from Norwich station when travelling with:
- Greater Anglia (Only applies on the Norwich to London Liverpool Street route)
Accessibility and mobility access
- Customer help points
-
Yes
on concourse
Monday-Sunday 24 hours
- Staff help
-
Monday-Sunday 24 hours
Monday-Friday 00:01-23:59
Saturday 00:01-23:59
Sunday 00:01-23:59
- Accessible ticket machines
Yes
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
No
- Accessible toilets
Yes
Accessible (RADAR key) toilet available during opening hours of the station shown above
- Step free access coverage
Whole station
- Impaired mobility set down
Yes
At the main station entrance
- Disabled parking
Yes
- 5 spaces
- Accessible car park equipment
No
- Wheelchairs
No
- Ticket gates
Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 6).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Friday 00:01-23:59
Saturday 00:01-23:59
Sunday 00:01-23:59- CCTV
-
Within station
Car park
Station map
- Station plan
- View larger version
- Stations made easy
- Show [NRW] route