Norwich (NRW)

Managed by Greater Anglia

 
Station Approach
Norwich
NR1 1EF
 

Station facilities

  • Station seating facilities

    Note

     
    First Class lounge No
    Seating area Yes
    Waiting Rooms Available (One)
    Note

    Adjacent to platform 5

    Women-only waiting room No

  • Trolleys

    Note

    Coin-operated trolley

  • Refreshments

    Note

    Coffee shop

    Cold drinks vending machine

    Food vending machine

    Food outlet (Seating available)

    Food outlet (Seating unavailable)

  • ATM machine

    ATM machine Yes
    Bureau de change No

  • Toilets

    Note

    Located on station concourse

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi Yes
    Note

    Find WiFi Hotspots around Norwich station
    Web kiosk Yes

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops Yes
    Note

    News agent

    Mini supermarket

    Passport Photo Booth
 
 

Norwich

Stations made easy

Route planning around the station including maps and platforms

Show [NRW] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes

96 stands

Sheltered cycle storage
Partial
Cycle storage location
22 Hoops in the 20 minute car park area, 48 Hoops in the cycle parking area near bus shelter, and 10 Hoops at side entrance to station
Car park
Yes

Station Car Park - 42 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Reduced daily parking after 1600 (Monday to Friday) £3.30

Saturday all day £2.30

Sunday all day £2.10



National Car Parks Ltd (Operator)

0845 050 7080 (for car park queries only) (primary)
www.ncp.co.uk
customer.service@ncp.co.uk

Charges: £9.00 peak, £7.90 off peak, £38.30 weekly, £147.00 monthly, £1499.50 annually


Riverside Multi-storey - 370 spaces

Saturday 24 hours
Sunday 24 hours

£2 daily discount for rail passengers subject to availability (limited spaces and advisable to arrive early for discount).

Car park tickets must be validated at the station to obtain the discount.


Charges: £8 / £6 rail users daily

Taxi rank
Yes
Rail replacement

Replacement transport stop on station forecourt

Bus services
Yes

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

 

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 04:45-20:45
Saturday 04:45-20:45
Sunday 06:45-20:45
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

Ticket machines are located in the ticket hall and on the station concourse

Penalty fares

Penalty Fares apply to journeys from Norwich station when travelling with:

  • Greater Anglia (Only applies on the Norwich to London Liverpool Street route)

Accessibility and mobility access

Customer help points
Yes

on concourse


Monday-Sunday 24 hours
Staff help
Monday-Sunday 24 hours
Monday-Friday 00:01-23:59
Saturday 00:01-23:59
Sunday 00:01-23:59
Accessible ticket machines
Yes
Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No

Details of nearest taxis are shown on station information poster

Accessible public telephones
No
Accessible toilets
Yes

Accessible (RADAR key) toilet available during opening hours of the station shown above

Step free access coverage
Whole station
Impaired mobility set down
Yes

At the main station entrance

Disabled parking
Yes - 5 spaces
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
Yes

General services information

Customer service
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday Closed

The hours shown are for the Customer Relations team on 0845 600 7245 (option 7).

Closed on Christmas Day and Boxing Day.

Left luggage
No
Lost property
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday Closed

The hours shown are for the lost property phone line - 0845 600 7245 (option 6).

Closed on Christmas Day and Boxing Day.

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 00:01-23:59
Saturday 00:01-23:59
Sunday 00:01-23:59
CCTV
Within station
Car park

Station map

Station plan

Large station plan for Norwich

View larger version
Stations made easy
Show [NRW] route

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