Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shopCold drinks vending machine
Food vending machine
Food outlet (Seating available)Food outlet (Seating unavailable) -
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops News agentMini supermarketPassport Photo Booth
Norwich
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080 (for car park queries only)
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 62
- Accessible spaces
- 5
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £9.50
- Off peak rate
- £8.30
- Weekly rate
- £41.70
- Monthly rate
- £147.00
- Annual rate
- £ 1499.50
- CCTV Coverage
- Yes
- Car Park
- Riverside Multi-storey
- Note
-
Note that the reduced rate of car parking of £6 per day is for the first 370 rail users only. After that, the price reverts to the standard car park charge of £20 per day.
- Opening hours
-
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 370
- Accessible spaces
- 5
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £6.00
- CCTV Coverage
- Yes
- Cycle Parking
- Cycle storage type
- Stands,Wheel Racks
- Sheltered cycle storage
- Yes
- Cycle storage location
- 22 Hoops in the 20 minute car park area, 48 Hoops in the cycle parking area near bus shelter, and 10 Hoops at side entrance to station
- Cycle storage spaces
- 80
-
96 stands
- CCTV Coverage
- Yes
- Onward travel information
-
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
- Taxi
-
Taxi rank at front of station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- Yes
-
At the main station entrance
- Airport
-
Nearest Station to Norwich Airport.
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 04:45 - 20:45
Saturday 04:45 - 20:45
Sunday 06:45 - 20:45
- Location
-
Ticket machines are located in the ticket hall and on the station concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 00:01 - 23:59
Saturday 00:01 - 23:59
Sunday 00:01 - 23:59
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
on concourse
- Lost Property
- Yes
-
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
- 0845 600 7245 (option 7)
- Customer Services
-
The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
- Yes
- Internet kiosk available
- Yes
- Internet kiosk opening hours
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop
Cold drinks vending machine
Food vending machine
Food outlet (Seating available)
Food outlet (Seating unavailable) - Shops
- Yes
- Type of shops available
- News agent
Mini supermarket
Passport Photo Booth - Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
Accessible (RADAR key) toilet available during opening hours of the station shown above
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
-
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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