New Cross (NWX)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities in booking hall only available when staff are present -
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
ATM machine -
Toilets
Toilets Platform C -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops newspapers
New Cross
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- on platform c
- Storage spaces
- 22
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
staff may not always be available during staffing timesays be available to assist with travel
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
station forecourt/ booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- YES
- Information services - opening times
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
Staff may not always be available during staffing times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop V on New Cross Road.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee kiosk
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- Platform C
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Platform c
- Waiting Rooms
- Yes
- Waiting rooms location
- in booking hall only available when staff are present
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- Staff may not always be available during staffing times - booking in advance is advised although not compulsory
- Staff help available opening times
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Access to all platforms and interchange via lifts.
- Wheelchairs available
- No
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