New Cross (NWX)

Managed by Southeastern 

 
New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

New Cross

Stations made easy

Route planning around the station including maps and platforms

Show [NWX] route

 

Station Message: Alert!

The accessible toilets are currently out of use until further notice. 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
on platform c
Storage spaces
22
Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00

Being staffed may mean there is only staff in the ticket office, who may not always be available to assist with travel

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Counters can be raised or lowered to suit all customers
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

station forecourt/ booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards validators
No
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00

Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

On platform

Lost Property
Yes
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Bus stop V on New Cross Road. 

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Baby changing facilities
No
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Step free access is available to Platforms C and D.

No step free access is available to Platforms A and B.

The nearest alternative step free station is London Bridge or Lewisham.

 
Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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