New Cross (NWX)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
New Cross
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- on platform c
- Storage spaces
- 22
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
Being staffed may mean there is only staff in the ticket office, who may not always be available to assist with travel
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
station forecourt/ booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
On platform
- Lost Property
- Yes
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop V on New Cross Road.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Step free access is available to Platforms C and D.
No step free access is available to Platforms A and B.
The nearest alternative step free station is London Bridge or Lewisham.
- Wheelchairs available
- No
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