Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms None Note Platform roofs with seats underneath on all platforms. Waiting room on platform 5 (to London Bridge) - 1 step to access.
Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
New Cross Gate
- Connection time
- 4 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Yes
- Cycle storage location
-
At the station entrance
- Car park
-
No
- Taxi rank
-
No
Information on taxis from this station is available at www.traintaxi.co.uk
- Rail replacement
-
Stop M outside the station on New Cross Road
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 05:55-20:30
Saturday 06:10-20:30
Sunday 06:55-21:10
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Located in the booking hall
- Get Oyster card here
-
Yes
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- Oyster information
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- London fare zone
-
Zone 2
- Penalty fares
-
Penalty Fares apply to journeys from New Cross Gate station when travelling with:
- London Overground
- Southern Railway
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 05:55-20:30
Saturday 06:10-20:30
Sunday 06:55-21:10
- Accessible ticket machines
-
Yes
Quickfare machines are not low level and have non-compliant user-operated parts.
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Accessible taxis
-
No
Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.
- Accessible public telephones
-
Yes
- Nearest stations with more facilities
-
London Bridge
London Bridge - Accessible toilets
-
No
- Step free access coverage
- Partial station
Step-free access to platform 5 only via gate. One step from street to Ticket Office only. Nearest step-free station is London Bridge.
- Impaired mobility set down
-
No
- Disabled parking
-
No
- Accessible car park equipment
-
No
No car park
- Wheelchairs
-
No
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
- Left luggage
-
No
- Lost property
-
Yes
Call Southern Trains Customer Services 08451 272920 for items left on Southern trains.
Property found on London Overground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost. For enquiries, please call 0845 330 9882 (0830 – 1600, Monday to Friday except Bank Holidays)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 05:55-20:30
Saturday 06:10-20:30
Sunday 06:55-21:10 - CCTV
-
Within station
Station map
- Station plan
-
View larger version
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