Station Facilities: Old Street (OLD)
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Saturday 05:30-00:50 Sunday 07:15-23:55 Monday-Friday 05:40-00:45 Saturday 05:40-00:45 |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep OLD to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Sunday Closed Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Staffing - Note | All LU stations are staffed when open. |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details |
|---|---|
| Ticket Office | Monday-Saturday 05:40-00:30 Monday-Friday 06:30-00:00 Saturday 07:00-00:30 Sunday 08:00-21:30 |
| Ticket Office - Note | View ticket office opening hours. |
| Self Service Ticket Machines | Yes |
| Collection of Pre-purchased Tickets | No |
| Telesales | No |
| Oyster PrePay | No |
| Travelcard Zone |
Old Street is in London Fare Zone 1 |
| Penalty Fares |
Penalty Fares apply to journeys from Old Street station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845 026 4700 |
| Customer Service - Web Address | www.firstcapitalconnect.co.uk |
| Customer Service - Email Address | customer.relations.fcc@firstgroup.com |
| Customer Service - Note | First Capital Connect Customer Relations |
| Left Luggage | No |
| Lost Property | Monday-Friday 08:30-16:00 Saturday Closed Sunday Closed |
| Lost Property - Primary Phone Number | 0845 330 9882 |
| Lost Property - Address | TfL Lost Property Office (LPO) 200 Baker Street London NW1 5RZ |
| Lost Property - Web Address | www.tfl.gov.uk/tfl/contact/lostproperty |
| Lost Property - Note | Property found on London Underground trains or stations may be held locally for a few days before being sent on to the TfL Lost Property Office (LPO), typically arriving between two and seven days after it was lost. Please be aware that charges are made for restoring property to customers. If you believe your property to have been lost on a First Capital Connect train, please contact their Customer Relations team for details of lost property facilities. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | No |
| Seating Area - Note | There are no seats in the ticket hall. Seats are available on the platform. |
| Waiting Rooms | None |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Toilets - Note | Male, female and unisex accessible toilets available - no charge. |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Old Street station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| ATM Machine - Opening Hours | Monday-Friday 24 hours |
| ATM Machine - Note |
|
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Helpline - Alternate Phone Number | 0800 058 2844 |
| Helpline - Alternate Minicom/Textphone (For customers with hearing impairments) | 0800 975 1052 |
| Helpline - Note | Please contact London Underground's Customer Service Centre - for contact details see: https://www.tfl.gov.uk/tfl/contact/tube/default.asp |
| Customer Help Points | No |
| Staff Help | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note | Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note | Ticket office staff provide assistance where possible. See ticket office opening hours. |
| Induction Loop | Yes |
| Ramp for Train Access | No |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note | Contact taxi operator directly |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note | Standard key, not RADAR - ask staff for assistance. |
| Step Free Access Coverage | No part of station |
| Impaired Mobility Set Down | Yes |
| Impaired Mobility Set Down - Note | City Road (South East Corner) #4 entrance - Drop-off point close by with drop curb and pelican crossing. |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 36 |
| Cycle Storage Sheltered | No |
| Cycle Storage CCTV | No |
| Taxi Rank | No |
| Bus Services | Yes |
| Bus Services - Note | Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html |
| Metro Services | Yes |
| Metro Services - Note | Northern Line |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
