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Station Facilities: London Paddington (PAD)

Managed by Network Rail 

Praed Street
London
Greater London

W2 1HQ

Last changed: 19:52 on 15 Jul 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 05:00-00:00
TrainTracker Phone Number 0871 200 49 72
TrainTrackerText Text dep PAD to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 05:00-00:00
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Sunday 24 hours Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 05:00-00:00
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine description

13 ticket machines are available on platform 1 next to the ticket office.

Machine Location Platform 1 by the ticket office.
Telesales Yes
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from London Paddington station when travelling with:
  • First Great Western
  • Chiltern Railways

Penalty Fares do not apply if travelling with:
  • Heathrow Connect
  • Heathrow Express

General Services Information ^ Top

Service Details
Customer Service Yes
Left Luggage Monday-Sunday 07:00-23:00
Left Luggage - Note

on platform 12

Lost Property Yes
Lost Property - Note

The lost property office is situated on platform 12 and is open between 09.00 and 17.30 Monday To Friday. Tel. 020 7313 1514

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge - Opening Hours Monday-Friday 05:30-23:59 Sunday 16:00-23:59
First Class Lounge - Note

Located

Platform 1

Tickets Accepted

All First Class

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments

Wi-Fi 

Available

Showers

Available

Concessions for Standard Class sleeper customers

Yes

Seating Area - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Seating Area - Note

Available throughout the station.

Waiting Rooms Available
Waiting Rooms - Note

Adjacent to the ladies public toilets.

Women-Only Waiting Room No
Trolleys - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Trolleys - Note
  • Coin-operated trolley
Refreshment Facilities - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Note
  • Food outlet (Seating available)
Toilets Yes
Baby Changing - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Baby Changing - Note
  • Located in the disabled toilets (key available from station staff)
Showers Yes
Showers - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Pay Phone Yes - Cards and Coins
WiFi - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Public WiFi - Note

Find WiFi Hotspots around London Paddington station

Web Kiosk - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Post Box - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Post Box - Note
  • Outside the station
Tourist Information Office No
ATM Machine - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change - Opening Hours Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-19:00
Bureau de Change - Note
  • Located on the concourse
Shops - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Shops - Note
  • Wide range of shops

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Customer Help Points Yes
Staff Help Monday-Sunday 24 hours Monday-Friday 05:00-00:00 Saturday 05:00-00:00 Sunday 05:00-00:00
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note
  • If you need assistance we recommend that you book at least 24 hours in advance of travel

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

taxi rank outside main station entrance adjacent to Eastbourne Terrace.

Accessible Public Telephones Yes
Accessible Public Telephones - Note

main concourse

National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Suitable for disabled passengers. Lifts or Level access to all platforms. 
Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 6
Accessible Car Park Equipment Yes
Wheelchairs Yes

Transport Links ^ Top

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