Skip to main content

Advertisement

London Paddington (PAD)

London Paddington station, Praed Street, London, Greater London, W2 1HQ

London Paddington Ticket Office Reduced Opening Hours.

London Paddington ticket office will have the following changes to planned opening hours:

Monday 30th June - Including Saturday 5th July 06:10 - 21:00

Sunday 6th July - 07:40 - 21:00

Monday 7th - Saturday 12th July - 06:10 - 21:00

Tickets can be bought from the ticket machine or digitally.

The lifts are out of order between Elizabeth Line platforms and station exits at London Paddington station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 06:10 - 22:15
  • Opening Hours,Sunday: 07:00 - 22:15

Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Contactless Pay as you go

Use Contactless Pay as you go from this station

Yes

Contactless Pay as you go note

Contactless bank and credit cards and mobile devices can be used to pay for travel between any two stations within the London Zones.

More information on our 'Pay as you go with contactless' page.

Information Available

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Customer Help Points

Yes

Customer Services Notes

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Left Luggage

Available

Lost Property

  • Lost Property,Monday to Friday: 09:00 - 17:00

Trolleys

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.

Ticket barriers and gates

Available

Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access

Accessible ticket machines

Available

Ramp for train access

Available

Accessible Toilets

Available

Accessible toilets are located on Platforms 1 and 12.

Waiting rooms
  • Waiting rooms,Monday to Friday: 07:00 - 22:00
  • Waiting rooms,Saturday: 07:00 - 22:00
  • Waiting rooms,Sunday: 07:00 - 22:00

Platform 12

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Impaired mobility set down/pick-up point available

Available

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00.

Impaired mobility set-down/ pick-up point note

This is a pick-up point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is fully covered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Customer Help Points

Yes

Helpline

Available

03457114141
Help Point location

Help Points are only available in limited locations

Toilets

Available

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

  • within the Ladies toilets on Platform 1 

  • within the public toilets on Platform 12.

Accessible Toilets

Available

Accessible toilets are located on Platforms 1 and 12.

Baby Changing

Available

Showers

Available

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 07:00 - 22:00
  • Waiting Rooms,Saturday: 07:00 - 22:00
  • Waiting Rooms,Sunday: 07:00 - 22:00

Platform 12

Seating Area

Available

First Class Lounge

  • First Class Lounge,Monday to Friday: 05:00 - 23:30
  • First Class Lounge,Saturday: 05:00 - 21:00
  • First Class Lounge,Sunday: 10:00 - 23:30
  • First Class Lounge,Public Holidays: 05:00 - 23:30

Located

Platform 1.

Tickets Accepted

All First Class.

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments.

Wi-Fi 

Available.

Showers

No.

Concessions for Standard Class sleeper customers

Yes.

Sheltered waiting area

There is sheltered waiting

ATM

Available

Located on concourse

Refreshment Facilities

Available

Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

Shops

Available

News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Public Telephones

No

There are no cycle storage facilities available at this station

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station