London Paddington (PAD)
Managed by Network Rail
Station facilities
-
Station seating facilities
Station seating facilities Seating available in various locations -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12 -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
London Paddington
Getting to and from the station
Bicycle parking
Compound,Stands- Storage sheltered
- Yes
- Storage location
- On platform 8/9 and 10
- Storage spaces
- 682
- Spaces on platform 8 and 9 have unrestricted access for all station users. Spaces on platform 10 are for season ticket holders who must be registered. (330 spaces on platform 10)
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- There are Santander hire cycles available near this station.
- Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Address
-
APCOA
Car Park
Paddington Station
W2 1HQ - Note
- Parking charges
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 152 with 7 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
-
Buses can be found on near by streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
- Taxi
-
The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis
- Accessible taxis
- All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
- Impaired mobility set down / pick up points available
- Yes
-
There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.
- Metro
-
Tube Lines.
- Airport
-
Heathrow Express service from Plat 6/7, Heathrow Connect service from Plat 12.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 24 Hours a Day
Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Great Western Railway
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4709
- Left Luggage - Baggage Storage (Lockers). Situated on platform 12. Mon - Sun 07:00 - 23:00
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- View Excess Baggage Company website
- 0330 024 0215
- Situated within left luggage on platform 12
- Customer Services
- Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Ticket gates
- Yes
- Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located on concourse
- First class Lounge
- Yes
-
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
- First class Lounge opening hours
-
Monday - Friday 05:00 - 23:30
Saturday 05:00 - 21:00
Sunday 10:00 - 23:30
Public Holidays 05:00 - 23:30
- Internet kiosk available
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Main Concourse
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around London Paddington station
- Refreshment facilities
- Yes
- Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
- Shops
- Yes
- Type of shops available
- News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Accessible toilets are located on Platforms 1 & 12
- Showers
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- Seating available in various locations
- Waiting rooms opening hours
-
Monday - Friday 07:00 - 22:00
Saturday 07:00 - 22:00
Sunday 07:00 - 22:00
Accessibility and mobility access
- Helpline Contact
- 0800 1971329
- Assisted travel
- Mobility assistance is available at this station 24 hours a day.
It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.
Passengers for Heathrow Express may also arrange assistance through - 0208 757 270 - Staff help available
- Yes
- Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
There are Buggies and Wheelchairs available during station opening hours. See Mobility assistance office located next to Platform 1.
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