Last updated:Today at 13:45
Train companies affected:South Western Railway
Last updated:Yesterday at 17:04
Train companies affected:National Rail
Paddock Wood station, Station Approach, Paddock Wood, Kent, TN12 6ER
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This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains from Station Approach Road side
Yes
Yes
station forecourt
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
No
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
No
Yes
station forecourt
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Platform 1 - Available during staffing hours
Yes
Heated waiting area in booking hall only available when staff are present.
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
No
16 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Yes
Platform 1 - Available during staffing hours
Yes
Platform 1 - Available during staffing hours
Yes
Platform 1- Available during staffing hours
Yes
Heated waiting area in booking hall only available when staff are present.
Yes
APCOA Parking
481 spaces
16 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
No
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
Coffee shop and Selecta vending machine
Yes
newspapers
No
Yes
Public telephones are not wheelchair accessible
96 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
car park, upside
Yes
No
There are no cycle hire facilities at this station
Station forecourt outside the exit on Platform 1.
in front of station
Information to plan your onward journey is available in a printable format here
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