Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Portsmouth Harbour
Getting to and from the station
- Car Park
No- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
- Port
-
Isle of Wight Ferry and Gosport Ferry.
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:50 - 19:00
Saturday 06:30 - 19:00
Sunday 08:00 - 19:00
- Location
-
In the booking hall and at entrance from Ferry terminal
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
- Customer Services
-
Please contact South West Trains Customer Service Centre on 0845 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station Forecourt, The Hard Interchange
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Toilets
- Yes
- Baby changing facilities
- Yes
- National key toilets
- No
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and Mobility access
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Portsmouth Harbour is accessible to wheelchair users. There is level access to all platforms.
Access to the Isle of Wight ferry is via a steep ramp.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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