Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note Platform 1 - metal seats under roof. Platform 2 - Shelter with no seats but space for wheelchairs. 2 seats on platform.
Ticket office has space for wheelchairs.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Penge West
- Connection time
- 2 minutes (minimum)
- Cycle storage
Yes
Council facility
- Sheltered cycle storage
- Yes
- Cycle storage location
-
Platform 1
- Car park
-
Yes
Station Car Park - 0 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Taxi rank
-
No
Information on taxis from this station is available at www.traintaxi.co.uk
- Rail replacement
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Northbound/southbound: Stop A in Anerley Park
- Bus services
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Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 07:00-11:00
Saturday Closed
Sunday Closed
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Located in the booking hall
- Get Oyster card here
-
Yes
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- Oyster information
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- London fare zone
-
Zone 4
- Penalty fares
-
Penalty Fares apply to journeys from Penge West station when travelling with:
- London Overground
- Southern Railway
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 05:07-00:59
Saturday 06:39-00:59
Sunday 06:38-00:17
- Accessible ticket machines
-
Yes
Quickfare machines are not low level and have non-compliant user-operated parts.
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Accessible taxis
-
No
- Accessible public telephones
-
No
- Nearest stations with more facilities
-
Norwood Junction
Norwood Junction - Accessible toilets
-
Yes
- Step free access coverage
- Partial station
Step free access to Ticket Office and platform 1 (to London Bridge) only. Footbridge with steps to platform 2 (to Croydon). Nearest step-free staffed station is East Croydon
- Impaired mobility set down
-
Yes
In Car Park
- Disabled parking
-
No
- Accessible car park equipment
-
No
Free car Park
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
- Left luggage
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No
- Lost property
-
Yes
Call Southern Customer Services 08451 272920 for items left on Southern trains.
Property found on London Overground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost. For enquiries, please call 0845 330 9882 (0830 – 1600, Monday to Friday except Bank Holidays)
If you have left your property at a specific station within the past two days, you can enquire at the station's ticket office, or use the
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 07:00-11:00
Saturday Closed
Sunday ClosedStation is staffed from 15 minutes before the first train until 15 minutes after the last train
- CCTV
-
Within station
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [PNW] route
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