Poole (POO)

Managed by South West Trains 

 
Poole station
Serpentine Road
Poole
Dorset
BH15 2BQ
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Poole

Stations made easy

Route planning around the station including maps and platforms

Show [POO] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
Yes
Storage spaces
90
Storage CCTV
No
Car Park
Station Car Park
Note

Weekend tickets available after 1200 noon Fridays at the ticket office  £9.00

Off Peak from 1600 Monday to Saturday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
146  with 3 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£8.50
Off peak rate
£2.00
Saturday rate
£7.00
Sunday rate
£1.00
Weekly rate
£38.00
Monthly rate
£90.00
3 Monthly rate
£270.00
Annual rate
£925.00

Bank Holiday £7.00 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 19:00
Location

Located at entrance on platform 1 and in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
Yes

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 04:50 - 22:35
Saturday 04:50 - 22:35
Sunday 06:00 - 22:00
 
Customer help points
Yes

Help points are available on all platforms

Lost Property
Yes
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station forecourt, off Serpentine Road

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 04:50 - 23:40
Saturday 04:50 - 23:40
Sunday 06:00 - 23:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There is level access to both side of the station.

Interchange between platforms is via a ramped underpass at the London end of the platforms.

 
Wheelchairs available
Yes

Station Map

 
Station plan

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Stations made easy
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