Poole (POO)
Managed by South Western Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Poole
Getting to and from the station
Bicycle parking
Wheel Racks
- Storage sheltered
- Yes
- Storage spaces
- 90
- Storage CCTV
- No
- Car Park
Station Car Park
- Note
-
Weekend tickets available after 1200 Friday £9.00
Off Peak from 1600 Monday to Saturday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 146 with 3 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £8.90
- Off peak rate
- £2.00
- Saturday rate
- £7.00
- Sunday rate
- £1.00
- Weekly rate
- £39.90
- Monthly rate
- £94.50
- 3 Monthly rate
- £283.50
- Annual rate
- £971.20
-
Bank Holiday £7.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 05:55 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 19:00
- Location
-
Located at entrance on platform 1 and in the booking hall
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards validators
Yes
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 04:50 - 22:35
Saturday 04:50 - 22:35
Sunday 06:00 - 22:00
- Customer help points
Yes
-
Help points are available on all platforms
- Lost Property
- Yes
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt, off Serpentine Road
Facilities
- ATM Machine
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
Yes
- Toilets
Yes
- Toilets Location
- The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Accessible toilets
- Yes
- Baby changing facilities
No
- National key toilets
- Yes
- Trolleys
Yes
- Waiting Rooms
Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
Yes
- Staff help available opening times
-
Monday - Friday 04:50 - 23:40
Saturday 04:50 - 23:40
Sunday 06:00 - 23:30
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
There is level access to both side of the station.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
- Wheelchairs available
Yes