Station Facilities: Reading (RDG)

Managed by First Great Western 

Station Approach
Reading

RG1 1LZ

Last changed: 16:19 on 28 May 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep RDG to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:15-22:45 Sunday 07:15-22:45
Ticket Office - Note Ticket office is situated at the station entrance. ticket office is step free and accessible, all counters have induction loop and a low level counter is available.
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Ticket machine are located at: station entrance from rail air link, by the main ticket office and at the car park.
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Primary Textphone Number 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Travelcard Area
  • reading to all zones1-6
Travelcard - Note Reading- to include all zones to london 1-6
Penalty Fares Applies to all SWT services and to passengers who have boarded First Great Western trains at a penalty fare station within the FGW penalty fare area. The FGW penalty fare area stretches from Paddington to Reading.Penalty fares do NOT apply to passengers travelling to or from this station with Virgin Cross Country. View the FGW Penalty Fare Map

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Primary Textphone Number 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Customer Service - Note Customer service desk is avilavle on the main station entrance
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Primary Textphone Number 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Seated area is available at all platforms, sheltered seating area in platforms 4/5/8, rail air link lounge and the main concourse area.
Waiting Rooms Yes
Waiting Rooms - Note 3 waiting rooms are available, situated on platform 4-5/8 and rail air link lounge.
Women-Only Waiting Room No
Trolleys Yes
Trolleys - Note Trolleys are to be found on plt 4 and at front of station. Please note a £1 deposit is required.
Refreshment Facilities Yes
Refreshment Facilities - Note Burger king, Boots Chemist and coffee shop at the main concourse. Food outlets and coffee shops are available on Platform 5/8, P Burger king, Boots Chemist and coffee shop at the main concourse. Food outlets and coffee shops are available on Platform 5/8, Pub on Platform 4 and other refreshments outlets. On Platform 4 and other refreshments outlets. All are fully accessible to wheelchair users.
Toilets Yes
Baby Changing Yes
Baby Changing - Note
  • Baby Changing facilities are in the Disabled toilets on the main concourse.
Pay Phone Yes -
Public WiFi Yes
Public WiFi - Note Find WiFi Hotspots around Reading station
Web Kiosk No
Post Box Yes
Post Box - Note situated at the main concourse
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note Situated at the main concourse.
Bureau de Change No
Bureau de Change - Note Available at the main concouse area.
Shops Yes
Shops - Note DVD hire shop, hairdresser, subway, WH smiths, burger king, Boots Chemist and coffee shop at the main concourse. Food outlets and coffee shops are available on Platform 5/8, Pub on Platform 4 and other refreshments outlets. All are fully accessible to wheelchair users and step free.

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00
Customer Help Points No
Staff Help Yes
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Low-level accessible counter is located at the travel centre and one at the ticket office. all booking office counters have hearing loop fitted.
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel. All platforms have fixed portable ramp. Some of our trains also have a ramp on board All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.
Accessible Taxis Yes
Accessible Taxis - Note Accessible taxi are available at the station entrance. please request staff assistance if you need to.
Accessible Public Telephones Yes
Accessible Public Telephones - Note Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
National Key Toilets Yes
National Key Toilets - Note Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site:
Step Free Access Coverage Whole station
Step Free Access Coverage - Note platforms can be reached via lift and bridge, ticket office is step free.
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge.
Disabled Parking Yes
Disabled Parking - Note 28 Disabled car parking spaces available at Reading Car Park free of charge, customers must ensure that the international Blue permit is displayed clearly at the windscreen.
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.
Wheelchairs Yes

Transport Links ^ Top

QUICK JOURNEY PLANNER

From (station):

To (station):

Date:
calendar
Time:
More search options

LIVE DEPARTURES & ARRIVALS




Limit by:(optional)

Accessible version?