St Albans Abbey (SAA)
Managed by London Northwestern Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
St Albans Abbey
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- station platform
- Storage spaces
- 20
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo
- Phone number
- 0330 1235 247
- Address
-
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- Email address
- customersupport.uk@parkindigo.com
- Note
- Website: https://uk.parkindigo.com/en/west-midlands-trains
- Opening hours
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 20 with 1 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
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Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
- Free of charge
- No
- Daily rate
- £3.50
- Saturday rate
- £2.70
- Sunday rate
- £2.70
- Weekly rate
- £13.90
- Monthly rate
- £47.00
- Annual rate
- £478.00
- CCTV Coverage
- Yes
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
- Airport
-
Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange.
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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A Ticket Vending Machine is located on Platform One.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On platform
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0006 Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**St. Albans Abbey station is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Towards Watford - Public Service bus stop A/Rail Replacement bus stop on A5183 on Holywell Hill near to the station entrance car park.
Towards St Albans - Public Service bus stop B/Rail Replacement bus stop on A5183 on Holywell Hill.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248997
- Assisted travel
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This station is unstaffed;
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Level access to single platform from car park
- Wheelchairs available
- No
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