Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets -
Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Stratford International
Getting to and from the station
- Car Park
No- Onward travel information
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Only available from Stratford Regional
- Taxi
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Only available from Stratford Regional
- Impaired mobility set down / pick up points available
- No
- Metro
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Only available from Stratford Regional
Ticket Buying and Collection
- Ticket Office
Yes- Opening hours
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Monday - Friday 08:30 - 10:30
15:00 - 18:00
Saturday 09:00 - 13:00
Sunday Closed
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station- Induction loop
- This office has an induction loop
- Ticket machines
Yes- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine- Oystercards
- Get Oyster cards here
No- Top-up Oyster pay as you go here
Yes, at ticket machine- Use Oyster Pay as you go here
No- Oyster pay as you go and Travelcards on Oyster are not aviable on Southeastern high speed services. Oyster is valid on Docklands Light Railway services
- Smartcards
- Smartcards issued
No- Smartcards top-up
Not possible at this station- Smartcards validators
No- London fare zone
- Zone 3
Staffing and General Services
- Information available from staff
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
Yes- Lost Property
- Yes
- 0845 000 2222
- Ticket gates
Yes- CCTV
- Yes
Facilities
- ATM Machine
No- Toilets
Yes- Baby changing facilities
Yes- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
Yes- Waiting rooms opening hours
Accessibility and Mobility access
- Staff help available
Yes- Ramp for train access
Yes- Step free access coverage
- Yes
- Step free access note
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Passengers are advised to walk through the new Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators.
Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance), which take passengers directly to Stratford Regional station (a charge is payable - 2 minute journey) or further onto the London Underground network.
- Wheelchairs available
Yes- Wheelchairs available open hours
- Nearest station with more facilities CRS Code