Stowmarket (SMK)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
First Class lounge Yes At London end of platform 1
Seating area Yes Waiting Rooms Available (Two) Note on platforms 1 and 2
Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
Coffee kiosk
Cold drinks vending machine
Food vending machine
-
ATM machine
ATM machine Yes Notes Located by the ticket office
Bureau de change No -
Toilets
Note on platform 2
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
Note Outside the station -
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
Stowmarket
Ticket buying and collection
- Ticket office opening
Monday-Friday 06:15-19:30
Saturday 07:15-16:30
Sunday 06:15-18:30
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
Ticket machines are located on both platforms
- Penalty fares
-
Penalty Fares apply to journeys from Stowmarket station when travelling with:
- Greater Anglia (except when travelling through Dullington, Newmarket, Kennett, Bury St. Edmunds, Thurston or Elmswell)
Accessibility and mobility access
- Customer help points
-
Yes
Help points available on platforms 1 and 2
- Staff help
-
Monday-Friday 05:00-22:15
Saturday 05:00-22:15
Sunday 07:15-22:15
- Accessible ticket machines
Yes
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
No
- Accessible toilets
No
- Step free access coverage
Whole station
Step free access between platforms is via level crossing
- Impaired mobility set down
No
- Disabled parking
Yes
- 7 spaces
- Accessible car park equipment
No
- Wheelchairs
No
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 6).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Friday 05:00-21:30
Saturday 05:00-21:30
Sunday 07:00-22:15- CCTV
-
Within station
Station map
- Station plan
- View larger version
- Stations made easy
- Show [SMK] route