Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee kioskCold drinks vending machineFood vending machine -
ATM machine
ATM machine Located by the ticket office -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops News agent
Stowmarket
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080 (for car park queries only)
- Address
-
-
-
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 347
- Accessible spaces
- 7
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £4.90
- Off peak rate
- £3.00
- Weekly rate
- £22.10
- Monthly rate
- £80.87
- Annual rate
- £ 854.50
- CCTV Coverage
- No
- Cycle Parking
- Cycle storage type
- Stands,Lockers,Wheel Racks
- Sheltered cycle storage
- Yes
- Cycle storage location
- cycle storage in the car park and on each platform
- Cycle storage spaces
- 48
-
26 racks in car park, 13 racks on platform 1, 5 racks on platform 2, 2 lockers each on platforms 1 and 2
- CCTV Coverage
- Yes
- Onward travel information
-
Local bus services
- Taxi
-
There is a taxi firm located by the car park entrance.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 19:30
Saturday 07:15 - 16:30
Sunday 06:15 - 18:30
- Location
-
Ticket machines are located on both platforms
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 21:30
Saturday 05:00 - 21:30
Sunday 07:00 - 22:15
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points available on platforms 1 and 2
- Lost Property
- Yes
-
Monday - Friday 08:00 - 20:00
Saturday 08:00 - 20:00
Sunday 10:00 - 20:00
Public Holidays 09:00 - 18:00
- 0845 600 7245 (option 7)
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute buses stop on station forecourt
Facilities
- ATM Machine
- Yes
- Located by the ticket office
- First class Lounge
- Yes
- First class Lounge location
-
At London end of platform 1
- First class Lounge opening hours
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Outside the station
- Refreshment facilities
- Yes
- Coffee kiosk
Cold drinks vending machine
Food vending machine - Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Baby changing facilities
- Yes
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access between platforms is via level crossing
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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