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Station Facilities: Southampton Airpt Parkway (SOA)

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep SOA to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 05:45-22:00 Saturday 05:45-22:00 Sunday 06:00-22:00
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:45-20:00 Saturday 05:45-20:00 Sunday 07:45-20:10
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

Located near the station entrances and in the booking hall

Telesales Yes
Telesales - Note

Please contact our Customer Service Centre on 0845 6000 650

Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from Southampton Airpt Parkway station when travelling with:

  • South West Trains

Penalty Fares do not apply if travelling with:

  • First Great Western
  • CrossCountry

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845-6000-650
Customer Service - Note

Please contact our Customer Service Centre on 0845 6000 650

Left Luggage No
Lost Property Yes
Lost Property - Note

Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri)

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge Yes
Seating Area Yes
Waiting Rooms Available
Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Southampton Airpt Parkway station

Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note Please contact our Assisted Travel Team: 0800 52 82 192
Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help Monday-Friday 05:45-22:00 Saturday 05:45-22:00 Sunday 06:00-22:00
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
National Key Toilets - Note

A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:

Step Free Access Coverage All platforms
Step Free Access Coverage - Note
  • There is level access to platform 1 (for trains to Basingstoke, Woking and London Waterloo)

    There is level access from Southampton Airport to platform 2 (for Trains to Southampton Central and Bournemouth). Wheelchair users are advised that staff assistance is required to enter/exit the platform and are strongly advised to contact our Assisted Travel Team to book assistance.

    Interchange between platforms is via road or a 20 minute walk.

Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 9
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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