Stoke-on-Trent (SOT)
Managed by Virgin Trains
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops
Stoke-on-Trent
Getting to and from the station
Bicycle parking
Compound,Lockers,Stands- Storage sheltered
- Yes
- Storage location
- all platforms
- Storage spaces
- 88
-
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
- Storage CCTV
- Yes
- PlusBike (cycle hire)
-
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
- Car Park
- Stoke on Trent Car Park 1 (South End of Platform 1)
- Operator
- Virgin Trains
- Address
-
Car Park Number 1
Station Road
Stoke On Trent
Staffordshire
ST4 2AA - Note
-
The weekend rate is applicable on bank holidays
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 157 with 6 accessible spaces available
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Monthly rate
- £132.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information how to get to the car park, plus work out the cost of your stay, visit the Virgin Trains website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Car Park
- Stoke on Trent Car Park 2 (North End of Platform 1)
- Operator
- Virgin Trains
- Address
-
Car Park Number 2
Station Road
Stoke On Trent
Staffordshire
ST4 2AA - Note
-
The weekend rate is applicable on bank holidays
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 24
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Monthly rate
- £132.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information how to get to the car park, plus work out the cost of your stay, visit the Virgin Trains website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Car Park
- Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)
- Operator
- Virgin Trains
- Address
-
Car Park Number 3
Station Road
Stoke on Trent
Staffordshire
ST4 2AA - Note
-
The weekend rate is applicable on bank holidays
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 308 with 15 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Monthly rate
- £132.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information how to get to the car park, plus work out the cost of your stay, visit the Virgin Trains website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
By the North end of platform 1
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 20:00
Saturday 06:25 - 19:30
Sunday 08:55 - 20:30
- Location
-
Ticket machines can be found in the booking hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Sunday 07:30 - 00:00
Monday - Friday 05:30 - 00:00
Saturday 05:30 - 23:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Customer Services
-
Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement coach services can be found at the front of the station.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Located
Platform 1
Tickets Accepted
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas with telephone points, desks, and screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
Showers are not available
- First class Lounge opening hours
-
Monday - Friday 05:45 - 21:00
Saturday 10:00 - 18:00
Sunday 12:00 - 20:00
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:30 - 00:00
Saturday 05:30 - 23:30
Sunday 07:30 - 00:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Wheelchairs available
- Yes
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