Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shopCold drinks vending machineFood vending machine -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets Near platform 1 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops Mini supermarket
Passport Photo Booth
Southend Victoria
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080 (for car park queries only)
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 14
- Accessible spaces
- 1
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £3.00
- Hourly rate
- £0.50
- CCTV Coverage
- No
- Cycle Parking
- Cycle storage type
- Stands,Wheel Racks
- Sheltered cycle storage
- Yes
- Cycle storage location
- 24 racks in cycle shed front of station, 12 racks under shelter next to cycle shed
- Cycle storage spaces
- 36
- CCTV Coverage
- Yes
- Onward travel information
-
‘First' and ‘Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.
- Accessible taxis
-
Taxi rank at front of station
- Impaired mobility set down / pick up points available
- No
- Airport
-
Bus services to Southend Airport
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:00 - 23:00
Saturday 06:00 - 23:00
Sunday 07:00 - 23:00
- Location
-
On station concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points available on platforms 1 and 2
- Lost Property
- Yes
-
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
- 0845 600 7245 (option 7)
- Customer Services
-
The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Coffee shop
Cold drinks vending machine
Food vending machine - Shops
- Yes
- Type of shops available
- Mini supermarket
Passport Photo Booth - Toilets
- Yes
- Toilets Location
- Near platform 1
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
Accessible (RADAR key) toilet available near platform 1 during opening hours of the station
- Waiting Rooms
- No
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
-
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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