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Station Facilities: Staplehurst (SPU)

Current Station Information

Please note the new lifts at this station will be available during the following times:  Mon to Fri 06:00 - 19:00, Sat 08:00 - 14:30, and Sun 08:00 - 16:30.

The nearest station with step free access at all times is Ashford International.

If you require more information or assistance please contact Southeastern Assisted Travel on 0800 783 4524.

Managed by Southeastern 

Station Approach
TONBRIDGE
Kent

TN12 0QR

Last changed: 11:37 on 9 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep SPU to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 06:00-19:00 Saturday 08:00-14:40 Sunday 08:10-16:30
CCTV Yes

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:00-19:00 Saturday 08:00-14:40 Sunday 08:10-16:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets No
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Staplehurst station when travelling with:
  • Southeastern

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Customer Service - Primary Phone Number 0845 000 2222
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 783 4548
Customer Service - Address PO Box 63428 London SE1P 5FD
Left Luggage No
Lost Property Yes
Lost Property - Primary Phone Number 0845 000 2222
Lost Property - Note Phone customer services 0845 000 2222 to reclaim lost property
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note platform 1
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Coffee kiosk
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Staplehurst station
Web Kiosk No
Post Box No
Post Box - Note
  • Outside the station
Tourist Information Office No
ATM Machine No
Bureau de Change No
Bureau de Change - Note
  • Euros and travellers cheques are accepted at the ticket office
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points No
Staff Help Monday-Friday 06:00-19:00 Saturday 08:00-14:40 Sunday 08:10-16:30
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note station forecourt
Accessible Ticket Office Counter Yes
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note
  • Please seek assistance from staff

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note only by pre-booking
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • Platform 1 is step free only. Ticket Office and Car Park are step free.
Impaired Mobility Set Down Yes
Disabled Parking Yes
Disabled Parking - Note
  • Parking is free for disabled customers displaying a valid International Blue Badge
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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