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Station Facilities: Stansted Airport (SSD)
Current Station Information
Please note that the customer lifts are being replaced between July 08 and Feb 09 and only 2 out of the 4 lifts will be operational.
Managed by National Express East Anglia
Stansted Airport Train Station Bassingbourn Road Stansted
CM24 1QW
Last changed: 15:02 on 7 Nov 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep SSD to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens |
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 06:00-23:59 Saturday 06:00-23:59 Sunday 06:00-23:59 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 | ||||||
| Telesales - Primary Phone Number | 0845 600 7245 | ||||||
| Telesales - Fax Number | 01603 214517 | ||||||
| Telesales - Primary Textphone Number | 0845 606 7245 | ||||||
| Telesales - Address | Stansted Express Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS | ||||||
| Telesales - Web Address | www.nationalexpress.com | ||||||
| Telesales - Note | Closed on Christmas Day and Boxing Day | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares | Penalty Fares do not apply when travelling from Stansted Airport station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Customer Service - Primary Phone Number | 0845 600 7245 |
| Customer Service - Fax Number | 01603 214517 |
| Customer Service - Primary Textphone Number | 0845 606 7245 |
| Customer Service - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Customer Service - Web Address | www.nationalexpress.com |
| Customer Service - Email Address | nxea.customerrelations@nationalexpress.com |
| Customer Service - Note | Closed on Christmas Day and Boxing Day |
| Left Luggage | No |
| Lost Property | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Lost Property - Primary Phone Number | 0845 600 7245 |
| Lost Property - Fax Number | 01603 214517 |
| Lost Property - Primary Textphone Number | 0845 606 7245 |
| Lost Property - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Lost Property - Email Address | nxea.lostproperty@nationalexpress.com |
| Lost Property - Note | Closed on Christmas Day and Boxing Day |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Available (One) |
| Waiting Rooms - Note |
In Airport Terminal |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | Yes |
| Web Kiosk - Note |
In Airport Terminal |
| Post Box | Yes |
| Post Box - Note |
|
| Tourist Information Office | Yes |
| Tourist Information Office - Note |
In Airport Terminal |
| ATM Machine | Yes |
| Bureau de Change | Yes |
| Bureau de Change - Note |
|
| Shops | Yes |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Helpline - Primary Phone Number | 0800 028 28 78 |
| Helpline - Alternate Phone Number | 0845 600 7245 |
| Helpline - Fax Number | 01603 214517 |
| Helpline - Primary Textphone Number | 0845 606 7245 |
| Helpline - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Helpline - Web Address | www.nationalexpress.com |
| Helpline - Email Address | nxea.assistedtravel@nationalexpress.com |
| Helpline - Note | Closed on Christmas Day and Boxing Day |
| Customer Help Points | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Staff Help | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note | Details of nearest taxis are shown on station information poster |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Whole station |
| Imparied Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||||||||
| Cycle Storage Availability | Yes | ||||||||
| Cycle Storage | 10 | ||||||||
| Cycle Storage Sheltered | Yes | ||||||||
| Cycle Storage CCTV | Yes | ||||||||
| Cycle Storage Location | forecourt | ||||||||
| Car Park: |
| ||||||||
| Location for Rail Replacement Services |
Substitute bus services stop in main Coach Station, bays 8-10 | ||||||||
| Taxi Rank | Yes | ||||||||
| Taxi Rank - Note |
airportcarz | ||||||||
| Bus Services | Yes | ||||||||
| Bus Services - Note |
Local buses and National Coach routes stop in bus station located at airport | ||||||||
| Metro Services | No | ||||||||
| Airport | Yes | ||||||||
| Airport - Note |
Station is within the Stansted Airport Terminal | ||||||||
| Car Hire | Yes | ||||||||
| Car Hire - Note |
In Airport | ||||||||
| Cycle Hire | No | ||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
