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Station Facilities: London St Pancras Domestic (STP)

Current Station Information

This station is available for Eurostar services.

Southeastern now operate a high speed preview services to/from this station, and the full service will start running from 13th December 2009.

If travelling to/from Stratford International station please note there is currently no step free route between that station and Stratford Regional station, and that the only access is by bus link to/from Stratford Regional. For more details click here

From 14 December 2008 and throughout 2009, there will be no cross-London First Capital Connect service at weekends or between 22.30 and 04.30 Monday to Friday. In addition from 23 March 2009, the route between Farringdon and Moorgate will be permanently closed

These changes are a key part of the Thameslink programme. For more information, please use the following link to visit the Thameslink Programme website

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 05:00-23:50 Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 77
TrainTrackerText Text dep STP to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Help Point/Phone Staffed response
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:45-22:00 Sunday 08:15-22:15 Saturday 06:00-21:00
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

On the station concourse

Telesales No
Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from London St Pancras Domestic station when travelling with:

  • First Capital Connect
  • Southeastern

 

Penalty Fares do not apply if travelling with:

  • East Midlands Trains

General Services Information ^ Top

Service Details
Customer Service No
Customer Service - Note

Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).

Platforms 5-10 and the international departures areas are managed by Eurostar.

Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Left Luggage Monday-Saturday 06:00-22:00 Sunday 07:00-22:00
Left Luggage - Note

Excess Baggage provides a secure left luggage facility and is located at street level in the Circle area of the station, just past the UK Rail ticket office.  Opening hours are 06:00 to 22:00 Monday to Saturday and 07:00 to 22:00 on Sunday.  The cost is £6.50 per item (of any size) per 24 hours, therefore your item can be stored overnight if needed.

 To contact Excess Baggage call 0207 8331596 or email central.admin@excess-baggage.com

Lost Property Yes
Lost Property - Note

Excess Baggage handles all lost property and is located in the Circle area next to the UK Rail Ticket Office.  To contact Excess Baggage call 0207 8331596 or email central.admin@excess-baggage.com

Eurostar have their own lost property called Euro Dispatch.  To contact Euro Dispatch call 08701600052.

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
Station Facilities Note

The station has been divided into four distinct zones with the customer in mind: view a map of the station (Acrobat File).

Rendezvous: The platform level where Eurostar departs features Europe's longest champagne bar, gastro pub and brasserie.

Circle:At street level by the UK Rail Ticket Office: favourite high street brands for travellers on the go including a selection of fashion and food retailers.

Arcade and Market: Arcade - Independent and boutique retailers, set beneath the Victorian brick arches.  Full list of retail outlets.

Farmers Market: Market - A daily fresh farmer's market just inside the main entrance to the station is soon to arrive.

First Class Lounge - Opening Hours Monday-Friday 07:00-20:00
First Class Lounge - Note

Located

On the same level as the platforms down from the champagne bar

Tickets Accepted

All First Class ticket holders with the exception of First Class Advance

Facilities

Screens with updated train information & also Sky News

Refreshments

Screens with updated train information & also Sky News

Wi-Fi

Yes

Showers

No

Seating Area - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Seating Area - Note

Available throughout the station.

Waiting Rooms None
Waiting Rooms - Note

no

Women-Only Waiting Room No
Trolleys - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Toilets Yes
Toilets - Note

Public toilets are situated towards the southern end of the Arcade adjacent to the Eurostar Ticket Office and just off the Circle next to the Station Reception office. Additional toilets are also located in the international departures lounge. There is no charge for the toilets and they all have step-free access for wheel-chair users and baby changing.

Baby Changing - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around London St Pancras Domestic station

Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change Yes
Shops - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

East Midlands Trains assisted travel helpline 08457 125678 from 6am to 10 pm daily. 

Eurostar assisted travel helpline 08705 186186 from 8am to 9pm Monday to Friday, 8am to 8pm Saturday and 9am to 5pm on Sundays and bank holidays.

First Capital Connect assisted travel helpline (freephone) 0800 0582844 from 7am to 22pm daily. 

Customer Help Points No
Staff Help Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

yes

Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note

 

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
National Key Toilets - Note

Toilet attendants are available.

Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

Impaired Mobility Set Down No
Impaired Mobility Set Down - Note

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to St Pancras International Station.

The drop off zone leads directly to the Eurostar departures.  

Disabled Parking No
Accessible Car Park Equipment Yes
Accessible Car Park Equipment - Note

There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.

Wheelchairs Yes

Transport Links ^ Top

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